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Mobility & Accessibility Consultant/tech
24 hours ago
**Consider joining us as a Mobility & Accessibility Consultant/ Technician if**:
Whether you have worked in the rehabilitation space, have a track record of installing similar custom products, or a recent graduate, you want to take an entrepreneurial approach to grow our client list and provide direct support.
**About Motion**:
Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.
**The role**:
We are adding a Sales Consultant & Service Technician to our sales and service team in Calgary. You will work directly with clients to understand the issues with their equipment and troubleshoot to solve the problem. You will be managing the full cycle of a client relationship during the purchase process of life-changing equipment, including wheelchairs, walkers, mobility scooters, stairlifts, ceiling lifts, and bathroom and bedroom safety items.
**What’s in it for you**:
**Growth opportunity.** This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.
**Impact.** Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.
**Professional development and networking.**At Motion, we nurture a continuous learning and skills development environment. You will have:
- Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
- The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
- The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.
**How you will spend your days**:
Our sales consultants work directly with our clients to select the custom mobility device that best suits their needs. Our clients trust our technicians to ensure that their mobility devices are safe and fully functional. In this role, you will:
- ** Deliver a Motion customer experience.**You will ensure the needs of our clients are met and that we fulfill our promise to make life accessible. You will drive to one or more client sites throughout the greater Calgary area daily, combining sales calls with product delivery and assembly. You will demonstrate and introduce clients to the equipment you have installed clearly and effectively.
- ** Drive business.**You will do research, make cold calls, and expand our client base. You will ensure that Motion is the top choice for mobility devices in the area by building relationships and sharing your growing expertise. You will pull from our extensive inventory of mobility devices to demonstrate the products and services to our clients and their teams.
- ** Build and maintain relationships.**You will be a driving force behind our company, continually expanding your network and creating new relationships with clients, therapists, caregivers, and other healthcare facilities in our community. You will nurture these relationships and maintain contact, even after receiving the device as you check-in with clients and plan to follow up visits.
- ** Train and be trained.** You will spend time with our technicians, learning the functionality of the devices, and gaining comfort with the basic mechanics. You will increase your product knowledge to demo and sell the best choices to your clients confidently.
- ** Create and document.** You will track all sales leads and client details in our CRM. You will craft business proposals and quotes for our clients, taking into account the funding regulations and Motion's catalogue of devices and services. You will provide our existing clients with Customer Value Plans to find opportunities to add benefit to their current devices and services.
**What you bring**:
- ** Experience.** You have some experience in a customer-facing sales and service position. Ideally, you have exposure to our client-base and products or an open mind and
