Reception and Call Centre Specialist

**JOB TITLE**: Reception and Call Centre Specialist

**LOCATION**:Beauty Rewind Sherwood Park (140 Athabascan Ave #6)

**EMPLOYMENT STATUS**: Part-time/Full-time

**HOURS OF WORK**: Clinic Hours: 30- 40 hours

**COMPENSATION**:$21 - $23/hr earning potential with commission

**ABOUT BIOS**

Bios Wellness Clinics’ multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.

**WHY**

At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you’ll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.

**JOB SUMMARY**

As the **Reception and Call Center Specialist** at **Beauty Rewind - A Bios Wellness Clinic**, you will serve as the welcoming face of our clinic, providing exceptional client service and support. You will manage client appointments, address inquiries, and ensure a seamless experience by effectively communicating our services and products. Your role involves collaborating with the team and enhancing client satisfaction through thoughtful, client-centered interactions in a dynamic medical aesthetics environment.

**KEY RESPONSIBILITIES**

**Client Interaction and Communication**
- Deliver a friendly, welcoming, and professional first impression to all visitors.
- Being able to provide knowledge and expertise about products, services & providers
- Maintain strong client relationships, delivering the highest level of professional client care and adhere to ethical and privacy standards.

**Appointment Management**
- Schedule, confirm, and manage client appointments using the clinic’s booking system.
- Coordinate with aestheticians and other staff to optimize appointment scheduling.
- Resolve scheduling conflicts and accommodate clients’ needs efficiently.

**Customer Care**
- Listen actively to client concerns and resolve issues promptly and courteously.
- Provide clients with necessary pre-appointment instructions and post-care guidance as needed.
- Ensure client confidentiality and handle sensitive information with discretion and professionalism.

**Administrative Support**
- Maintain an organized and tidy reception area to promote a professional environment.
- Manage client records and update information regularly in compliance with clinic protocols.
- Assist with inventory of office supplies and inform the manager of any necessary orders.
- Helping the medical aesthetic providers with the set up of treatment rooms, supplies, cleaning, and client needs, as may be needed from time to time.

**Problem-Solving and Time-Management**
- Identify client issues and concerns proactively and offer effective solutions or escalate as needed.
- Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
- Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.

**Sales and Upselling**
- Recognize opportunities to inform clients about new services, promotions, or products that may benefit their skincare goals.
- Promote relevant skincare products and services based on individualized client needs to enhance their clinic experience.

**Team Collaboration**
- Work closely with aestheticians and other staff to ensure smooth operations and excellent client care.
- Participate in staff meetings and training sessions to stay informed about clinic updates and new services.
- Contribute to a positive team culture and support colleagues in delivering exceptional service.
- All other related reasonable duties and responsibilities._

**QUALIFICATIONS**
- **Education**:High school graduate or post secondary education. Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
- **Experience**:Minimum of 3 years of experience in a reception or customer service role, preferably in a medical clinical setting.
- **Technical Skills**:Proficient in Microsoft Office Suite and experience with appointment scheduling software. Experience with Zenoti is considered an asset.
- **Interpersonal Skills**:Strong communication and interpersonal skills with a customer-oriented attitude.
- **Attention to Detail**: High level of accuracy and attention to detail in all tasks.
- **Adaptability**: Ability to manage multiple tasks efficiently and adapt to a fast-paced environment.
- **Enthusiasm**for the field of medical aesthetics and skincare.
- Hospitality or medical spa experience is an **asset**

**Job Types**: Full-time, Part-time

Pay: $21.00-$23.00 per hour

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