Call Centre Representative

3 days ago


Sherwood Park, Canada True Balance Longevity Institute Inc. Full time

True Balance Longevity is hiring a confident, client-focused **Call Centre Representative** to support our spa and wellness operations. In this role, you’ll answer calls, respond to messages, educate guests on services, process payments, and provide follow-up care strategies. You’ll also support our guest care teams across multiple locations.

**Responsibilities**
- Answer incoming calls and respond to messages in a timely and professional manner
- Educate guests on available spa and wellness services, promotions, and memberships
- Process payments accurately and securely
- Implement follow-up strategies to ensure patient care and retention
- Support the Guest Care Teams across all True Balance locations as needed
- Maintain accurate records of client interactions and bookings

**Qualifications**
- Confident and professional phone manner
- Strong communication skills with the ability to educate and guide patients without sounding scripted or “salesy”
- Comfortable discussing promotions, memberships, and service options with clients
- Previous customer service or call centre experience preferred (spa/wellness industry experience is an asset)
- Ability to multi-task and manage time effectively in a fast-paced environment
- Strong attention to detail and commitment to client care

Please send a cover letter with your resume.

Pay: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Wellness program

Work Location: In person



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