Store Manager

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is looking for a Store Manager to lead store operations, drive sales, and deliver a best-in-class customer experience while fostering a motivated and accountable team. As an essential part of the Retail Team, you will oversee team management, optimize operations, and ensure visual merchandising excellence to represent Kotn’s brand vision. This is an exciting opportunity, integral to achieving store profitability and creating a community-focused shopping experience that aligns with Kotn’s values.

**What You’ll Be Working On**:
**Customer Experience & Service**
- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

**Team Management**
- Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
- Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars
- Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

**Operations**
- Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
- Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
- Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
- Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

**Visual Merchandising**
- Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
- Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through
- Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

**What You’ll Bring**:
**Integrity**

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

**Communication**

Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities

**Adaptability**

Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally

**Collaboration**

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

**Additional Requirements**:

- Bilingual in French and English
- 2+ years experience in a similar management role at a mid-volume, customer-centric retail environment leading a team & holding team members accountable
- Exceptional communicator, both verbally and written
- Ability to take ownership and accountability
- Availability to work weekends
- Must have knowledge of Microsoft Excel and Google SuiteChez Kotn, nous réimaginons la façon dont nos articles quotidiens sont fabriqués et achetés, à commence