Online Application Specialist

7 days ago

Montréal, Canada Ubisoft Full time

The incumbent of this position is responsible for providing high-level/complex support services to internal and external partners.

**What you will do**
- Provide technical support for online services.
- Identify, research, diagnose, and resolve technical and functional issues in collaboration with development, production, and cross-functional teams.
- Contribute to the implementation of diagnostic tools (telemetry, metrics), monitor them, and correct anomalies as needed (Grafana, Kibana/Elastic).
- Take part in the preparation, configuration, testing, and deployment of online service setups.
- Deliver a high level of customer service to various stakeholders.
- Document, assign, and escalate requests or issues as required.
- Stay up to date with Ops/DevOps trends and new technologies related to our field to ensure continuous improvement.
- Contribute to the development of clear and measurable metrics (success plans, KPIs, etc.) to track the progress of our environments, produce and share data to ensure quality communication.

**Qualifications** Education**
- College diploma in IT or any other relevant training/degree.

**Experience**
- Experience in IT, online systems operations, or technical support.

**What you bring to the team**
- Relevant technical experience related to support and operations.
- Strong knowledge of global online services and related tools (JIRA, Confluence, Miro, etc.).
- Ability to make proposals and sound decisions on assigned topics.
- A detail-oriented mindset with a focus on operational needs.
- Excellent communication and interpersonal skills.
- Curiosity, rigor, and autonomy.
- Initiative with a focus on innovation and continuous improvement.
- Strong synthesis skills allowing you to analyze methods and suggest improvements.
- Ability to ensure effective collaboration across different team pillars.

**Knowledge**
- Bilingual (French and English).
- Good understanding of fundamental concepts related to the online environment and configuration management principles.

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