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Customer Service Representative

2 weeks ago

Edmonton, Canada Inland Industrial Supply Full time

**Job description**

**Responsibilities**:

- Provide customer satisfaction by establishing rapport and proactively following up
- Provide technical information and preparing quotations
- Ability to understand customer needs and identify sales opportunities
- Keep updated on industry products and services
- Manage customer sales quotes, sales orders, production orders and service returns
- Work closely with the outside sales team on customer orders, needs and concerns

**Jobs Skills & Qualifications**:

- Applicants must be willing to work onsite at Edmonton, Alberta
- Minimum of two (2) years selling into Commercial Constructions accounts
- Minimum of two (2) years industry knowledge and experience with welding, safety, and construction consumables
- Industry related sales experience required
- Background in hand and power tools, concrete tools, metal working tools, lifting, and rigging knowledge
- History of sourcing non-standard parts
- Can handle rapidly changing conditions
- Excellent communications skills with strong phone presence
- Exceptional customer service skills and sales acumen
- Good organizational skills and decision making
- Willingness to learn the business process and new software programs

**We Offer**:

- Training and knowledge of industry to succeed in your role
- A welcoming, friendly work environment
- Dental plan
- Extended health care

**Salary**:

- Salary is commensurate with experience

**Job Type**: Full-time, permanent. Monday to Friday

Inland Industrial is an equal opportunity employer. We thank all applicants for their interest; however, only those offered an interview will be contacted.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- B2B sales: 2 years (required)

Work Location: In person