Parts & Customer Service Specialist - French
5 days ago
Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries. It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 39 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.
**Primary Responsibilities**:
- Order processing including, but not limited to, requesting and sending quotes, confirming orders, and tracking order fulfilment
- Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders
- Utilize problem solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service
- Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues
- Follow up with customers who have outstanding requests to provide any updates or developments
- Utilize excel reporting
- Other duties as assigned
**Qualifications**:
- **Bilingual in French/English required**:
- 2-3 years’ of Sales/Customer Service experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
- Knowledge to Intermediate Microsoft Office Skills (Excel, Office, Powerpoint, Word)
- Experience using Oracle or similar system for queue management and order placement
- Excellent written, verbal, and interpersonal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Organization and issue tracking skills with ability to follow through on commitments to customers
- Self-starting attitude
- willingness to take initiative, ask questions, and drive for results
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mirabel, QC J7J 0G2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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