Associate Customer Support Specialist

6 days ago

Mirabel, Canada BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services, Distribution Business, is looking for an **Associate Customer Support Specialist (Level 2)** to join our team in **Mirabel, Canada.**

**Position Responsibilities**:

- Reviews of customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.

**Basic Qualifications (Required Skills/Experience)**:

- 2-4 years of related work experience
- Experience in Program Management and/or Customer Support
- Excellent communication skills, both written and verbal
- Ability to work in a very fast-faced environment with a high degree of accuracy
- Ability to effectively multi-task and manage multiple competing priorities
- Fluent in English & French (i.e. reading, writing, and verbal communication)

**Preferred Qualifications (Desired Skills/Experience)**:

- Associate Degree in Business or High School Diploma
- Experience in aerospace hardware sales
- Experience in managing high-volume reporting and data analysis
- Knowledge of the aerospace/aviation industry
- Strong problem-solving skills
- Proficiency in numeric reasoning and mathematical skills

Applications for this position will be accepted until **Jun. 26, 2025**
**Export Control Details**:Non - US based job
**Relocation**

Relocation assistance is not a negotiable benefit for this position.

**Visa Sponsorship**

Employer will not sponsor applicants for employment visa status.

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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