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Parts & Customer Service Specialist - French

3 weeks ago

Mirabel, Canada Biesse Group Full time

Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries. It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 39 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.

**Primary Responsibilities**:
1. Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.

2. Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.

3. Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.

4. Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.

5. Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.

6. Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.

7. Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.

8. Follow up with customers who have outstanding requests to provide any updates or developments.

9. Resolve logístical issues with Canada customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.

10. Identify and escalate issues as necessary to supervisors.

11. Utilize Excel reporting.

12. Other duties as assigned.

**Qualifications**:

- **Bilingual in French/English required**:

- 2-3 years’ of Sales/Customer Service experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
- Knowledge to Intermediate Microsoft Office Skills (Excel, Office, Powerpoint, Word)
- Experience using Oracle or similar system for queue management and order placement
- Excellent written, verbal, and interpersonal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Organization and issue tracking skills with ability to follow through on commitments to customers
- Self-starting attitude
- willingness to take initiative, ask questions, and drive for results

Pay: $23.00-$28.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mirabel, QC J7J 0G2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This is an onsite position. Are you willing to commute to the office?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person