Parts & Customer Service Specialist - French

2 weeks ago

Mirabel, Canada Biesse Group Full time

Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries. It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 39 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.

**Primary Responsibilities**:
1. Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.

2. Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.

3. Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.

4. Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.

5. Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.

6. Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.

7. Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.

8. Follow up with customers who have outstanding requests to provide any updates or developments.

9. Resolve logístical issues with Canada customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.

10. Identify and escalate issues as necessary to supervisors.

11. Utilize Excel reporting.

12. Other duties as assigned.

**Qualifications**:

- **Bilingual in French/English required**:

- 2-3 years’ of Sales/Customer Service experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
- Knowledge to Intermediate Microsoft Office Skills (Excel, Office, Powerpoint, Word)
- Experience using Oracle or similar system for queue management and order placement
- Excellent written, verbal, and interpersonal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Organization and issue tracking skills with ability to follow through on commitments to customers
- Self-starting attitude
- willingness to take initiative, ask questions, and drive for results

Pay: $23.00-$28.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mirabel, QC J7J 0G2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This is an onsite position. Are you willing to commute to the office?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Logistics and Customs Compliance Specialist

    2 weeks ago

    Mirabel, Canada RobotShop Full time

    **Starting Date**:As soon as possible **Salary**:To be discussed **Job Status**:Permanent **Location**:18005, Lapointe Building 305, Mirabel, Quebec, Canada **Description**: Are you driven by the possibility of optimizing processes and costs? Interested about the possibility of teamwork in a stimulating and challenging environment? This position is...

  • Associate Customer Support Specialist

    4 days ago

    Mirabel, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services, Distribution Business, is looking for an **Associate Customer Support...

  • Specialist, Production Planning

    1 week ago

    Mirabel, Canada L3HHCM20 Full time $60,000 - $120,000 per year

    About your next Challenge as a Specialist, Production Planning:The Production Planning Specialist is responsible for planning the production of the various projects within their scope. The Production Planning Specialist will also be responsible for ensuring coordination between the various departments in order to obtain components, parts, technical and other...

  • Spécialiste planification grandes visites

    1 week ago

    Mirabel, Canada Gestal Amérique du Nord Inc. Full time

    Job DescriptionResponsabilites :Évaluer les requis potentiels de pièces reliées aux besoins associés aux visites de maintenance C1-C2Travailler de concert avec une équipe de soutien au sein de l'ingénierie en service et du soutien/service technique, ainsi qu'avec les représentants sur le terrainFaires des analyses approfondies de pièces requises,...

  • Specialist Technical Services

    2 weeks ago

    Mirabel, Canada Halo Pharmaceutical Canada Inc Full time

    **Job Summary** The Technical Services Specialist provides technical and logístical support for all new product introduction activities in Mirabel. They work closely with a team of technical specialists and provide the necessary expertise in technology transfer to support the scaling up of pilot batches to production batches and from external clients to...

  • Procurement Specialist

    2 days ago

    Mirabel, Canada L3Harris Technologies Full time

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Specialist, Production Planning

    1 week ago

    Mirabel, QC, Canada L3Harris Full time $60,000 - $100,000 per year

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Parts and Service Representative

    4 days ago

    Mirabel, Quebec, Canada Groupe Kenworth Montréal Full time

    Title : Parts and Service RepresentativeWork location :Kenworth Mirabel or St-Jérôme R. J.-A.-Bombardier, Mirabel, QC J7J 0H5, Canada ou 16 Rue John F. Kennedy, Saint-Jérôme, QC J7Y 4B6, Canada)Schedule : Monday to Friday, 8h/daySalary: base salary 60K + commissionBenefitsPermanent, 40h/week ;Monday to Friday, flexible schedule (8h/day) ;Salary...

  • Inside Sales/customer Service

    2 weeks ago

    Mirabel, Canada Uniking Canada Inc. Full time

    Uniking is looking for an in-house sales representative to join its family of professionals. **_Would you like to work for a company with a pleasant work environment and a good team spirit?_** - You are dynamic and passionate - You’re bilingual - You're looking for a stress free work environment - Looking to have fun while you work - Enjoy sales but not...

  • Stress (DTA) Engineer - In - service Repairs (contract)

    1 week ago

    Mirabel, Canada Capgemini Full time

    Stress (DTA) Engineer - In - service Repairs (contract)Join to apply for the Stress (DTA) Engineer - In - service Repairs (contract) role at CapgeminiStress (DTA) Engineer - In - service Repairs (contract)3 days ago Be among the first 25 applicantsJoin to apply for the Stress (DTA) Engineer - In - service Repairs (contract) role at CapgeminiGet AI-powered...