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Customer Service/operations Support

4 hours ago

Dunnville, Canada MB Country Living Full time

Company Overview:
At Minor Bros, we take pride in serving communities across Southern Ontario for almost 60 years through our two divisions. MB Country Living, as a thriving, family-owned retail organization, we offer a variety of quality products for agriculture, pets, hobby farms, and outdoor living to suit any budget. With our commercial feed division, Minor Bros. Animal Health & Nutrition, we manufacture livestock feeds for various species. Our commitment to exceptional service and building strong relationships with our customers sets us apart in the industry. We are a growth-oriented company that values both personal and professional development.

Position Overview:
The position of Customer Service & Operations Support is responsible for customer service, order entry, production and operations support, and other administrative functions within the office.

Key Responsibilities:
Customer Service and Order Processing:

- Handle incoming phone calls, assisting with product inquiries, and providing customer support to both Wholesale and Retail customers.
- Accurately input customer orders and process invoices with attention to detail.

Regulatory Compliance and Quality Control:

- Review feed tags for compliance with CFIA regulations.
- Support the Quality Assurance Manager in ensuring adherence to CFIA regulations, including participation in the annual audit process.

Production and Inventory Management:

- Provide support for production processes.
- Manage feed and ingredient inventory, including commodity and ingredient inventory processing.

Financial Support:

- Process supplier invoices for payment.
- Assist with Accounts Payable tasks.

Quality Assurance and Testing:

- Assist the Quality Assurance Manager in ingredient purchasing and quality control.
- Process feed/ingredient samples for laboratory testing and maintain the annual sampling schedule.
- Track and update customer feed prescriptions, including requests from multiple veterinarians.

Record Keeping and Compliance:

- File necessary production and trucking records.
- Ensure proper retention of records according to CFIA, MTO, and CRA regulations.
- Manage record verification and retention for HACCP and CFIA annual audit requirements.

Data Management:

- Assist with operations data tracking and trend analysis for daily, monthly, and yearly functions.

Administrative and Office Management:

- Maintain office supply inventory and ensure proper sourcing.
- Greet and assist customers and guests at the Home Office.
- Maintain kitchen and lunchroom spaces.
- Perform general administrative duties as assigned by Supervisory Staff.

Experience and Skills include:

- Minimum High school Diploma and of 2-3 years of work experience in customer service preferably in the agriculture industry.
- Proficient in Microsoft Office, including Excel, Outlook, and Word
- Proficient data entry experience required
- Strong customer service and communication skills, ability to handle fast paced order desk processes.
- Excellent multi-tasking, organizational, time management and attention to details skills
- Strong team player with the ability to assist in other office functions
- Ability to prioritize instructions from multiple sources, and follow up with appropriate staff upon completion of tasks

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dunnville, ON N1A 2W1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- agriculture: 1 year (preferred)

Work Location: In person