Customer Service Coordinator/scheduler

1 week ago


Concord, Canada Brown Window Corporation Full time

**Job Summary**
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, scheduling service appointments and ensuring a positive customer experience.

**Duties**:

- Analyze customer needs and offer solutions or product recommendations
- Handle and resolve customer complaints in a professional manner
- Scheduling appointments and maintain accurate records of customer interactions and service transactions
- Assist with processing orders, returns, and exchanges
- Effectively manage a fast-paced environment

**Experience**:

- Previous experience in customer service for the window industry preferred
- Proficiency in English; speaking and writing along with computer skills
- Strong customer service skills with the ability to handle various customer personalities
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Concord, Canada Eco Choice Windows & Doors Full time

    An award-winning windows and doors replacement company in Vaughan is looking to expand its scheduling team by filling a key role within the organization as a Scheduling Coordinator. **Primary Responsibilities**: - Schedule sales appointments with potential customers. - Communicate with the sales team on daily bases to coordinate availability. - Enter...


  • Concord, Canada Eco Choice Windows & Doors Full time

    An award-winning windows and doors replacement company in Vaughan is looking to expand its scheduling team by filling a key role within the organization as a Scheduling Coordinator. **Primary Responsibilities**: - Schedule and confirm sales appointments with potential customers. - Sending out reminders of scheduled meetings. - Communicate with the sales...


  • Concord, Canada ON-SITE SPECIALISTS Full time

    Job Overview: We are seeking a detail-oriented and organized individual to join our team as a Scheduling Coordinator. As a Scheduling Coordinator, you will play a crucial role in managing appointments and ensuring smooth operations within our organization. This is a part and/full-time position, with a friendly team office culture. **Duties**: intake of...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    **Window Experience Preferred** **Duties and Responsibilities** - Data entry for window and door system orders and administrative support for the Customer Service Department/Service Department. - Ensures outstanding quality of service; customers have direct access to the Representative and are served in a professional, dynamic and competent manner. -...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    **Duties and Responsibilities** - Data entry for window and door system orders and administrative support for the Customer Service Department/Service Department. - Ensures outstanding quality of service; customers have direct access to the Representative and are served in a professional, dynamic and competent manner. - Provides assistance to cad department...

  • Service Coordinator

    1 week ago


    Concord, Canada Eco Choice Windows & Doors Full time

    An award-winning windows and doors replacement company in Vaughan is looking to expand its team by filling a key role within the organization as an Service Coordinator **Primary Responsibilities**: **RESPONSIBILITIES** - Responsible for managing service requests. - Planning and scheduling of technicians for service visits and/or Installs - Day-to-day...


  • Concord, ON LK G, Canada Eco Choice Windows & Doors Full time

    We are hiring a reliable and detail-oriented Scheduling Coordinator to book and manage in-home appointments for our sales team across Ontario. The ideal candidate has excellent communication skills, strong organizational abilities, and a solid understanding of Ontario geography.ResponsibilitiesSchedule and confirm in-home sales appointments across...


  • Concord, Canada Bilingual Source Full time

    Bilingual Service Coordinator (French Required) Location : Concord, Ontario On-site Compensation : $55,000 to $58,000 + Benefits + GRSP Introduction Are you someone who values structure, consistency, and teamwork? Our client is seeking a dependable Bilingual Service Coordinator to help manage day-to-day service dispatch operations for Quebec, while providing...


  • Concord, Canada Componex Full time

    Job Overview: **Duties**: - Bring customer complaints to Management to get them resolved. - Perform customer verifications - Keep records of customer interactions and transactions - Communicate and coordinate with internal departments - Follow up on customer interactions Qualifications: - Proficient in English (additional languages are a plus) - Previous...


  • Concord, Ontario, Canada Bilingual Source Full time

    Bilingual Service Coordinator (French Required)Location: Concord, Ontario | On-siteSalary: $55,000–$58,000 + Benefits + GRSPOur client is looking for a dependable Bilingual Service Coordinator to manage service dispatch operations for Quebec and support Central dispatch when needed. You'll coordinate technician schedules, handle customer inquiries, manage...