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Service Writer
3 weeks ago
Responsibilities:
- Assist service customers from initial contact through to completion of service work by organizing appointments, creating work orders, following up with customers, and overseeing shop coordination.
- Provide excellent customer service by answering questions and offering service recommendations with assistance of other team members
- Work Closely with Parts, and Warranty team members to provide a seamless customer experience
- Process customer orders and handle cash transactions
- Organize and maintain the service department for easy access and efficient operations
- Utilize computerized maintenance management systems (CMMS) to track work progression and advise customers along the way
Qualifications:
- knowledge of automotive, ATV, tractor, RV and boats, with a willingness to learn
- Excellent organizational skills with the ability to prioritize tasks effectively
- Multilingual skills are a plus, as it may enhance communication with a diverse customer base
- Basic math skills for handling cash transactions and calculating discounts
- Exceptional customer service skills to provide a positive experience for customers
- Familiarity with CMMS software or the ability to quickly learn new systems
- Previous experience in cashiering, retail sales, or automotive repair is preferred but not required
- Proficiency in the use of computers for scheduling etc.
We offer competitive pay based on experience and skills. Additionally, we provide opportunities for career growth within our organization.
If you are passionate about recreational vehicles as well as the automotive industry, have excellent customer service skills, and enjoy working in a fast-paced environment, we would love to hear from you. Please submit your resume highlighting your relevant experience.
**Job Types**: Full-time, Permanent
Pay: $18.50-$24.00 per hour
Expected hours: 40 - 45 per week
**Benefits**:
- Extended health care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
