Facility Management Specialist

**Who We Are**

**SUMMARY**
- Ownership of the workorder lifecycle for all EV Equipment.
- Provision of technical expertise as required.
- Liaising with the Shell Recharge support team, the Retailer, vendor(s) and the EV manufacturer(s).
- Developing and implementing maintenance recommendations to drive client satisfaction and innovative solutions based on technical expertise. This includes the management of preventative maintenance programs as well as corrective maintenance services such as the regular assessment of vendor performance.
- The Facility Management Specialist will play a lead role in data collection, analytics and reporting related to the EV scorecard and Service Level Agreements (SLAs). This will include assurance of data accuracy and integrity.

At this position level, the individual is responsible for:

- Low to moderate-sized portfolios; and/or
- Facilities of moderate complexity; and/or
- Contract requirements of moderate complexity on technical aspect of the equipment

**KEY DUTIES & RESPONSIBILITIES**

For the assigned portfolio:
Portfolio Management
- Manages the operations and maintenance activities as well as annual facility programs for Shell Canada’s EV portfolio of facilities.
- Collaborates with relevant stakeholders such as Shell Recharge, EV support vendors and EV Manufacturer on technical solutions
- Oversees maintenance, repair activities and performance of internal (and external) Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
- Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management
- Responsible for meeting client obligations from a workorder management perspective to ensure equipment is fully operational.
- Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
- Recommends solutions and implements appropriate actions for issues.
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
- Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
- Executes emergency preparedness, risk management, disaster recovery and business continuity plans.
- Collaborates with relevant stakeholders on incident management-related requirements.

Health, Safety, Environment & Security
- Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
- In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.
- Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
- Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
- Acts as the focal point of escalation for issues pertaining to facilities managed.

Budget Development & Management
- Responsible for meeting budget for assigned portfolio.
- Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability.
- Liaises with relevant operations team members and Finance team for reports to monitor expenses.
- Reviews and approves expenditures.

Regulatory Compliance
- Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained.

Procurement
- Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
- Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

**KNOWLEDGE & SKILLS**
- At least 2-3 years of experience working with commercial or retail Electrical equipment
- EV experience is an asset.
- Emergency preparedness and business continuity planning and execution abilities.