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Service Coordinator

3 weeks ago

Mississauga, Canada SE Health Full time

**We are hiring a full time service coordinator for a hybrid position**:
***:
Working from our Mississauga Service Delivery Center and this opportunity is a hybrid model. This position will be responsible for the efficient and effective coordination of client care.

**RESPONSIBILITIES**:

- Provide schedule planning support to health care team.
- Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
- Update and maintain an electronic client database.
- File and maintain client records.
- Perform data entry of all relevant client, employee and billing information.
- Respond to all caller inquiries with efficiency and appropriate urgency.
- Provide support to billing activities.
- Generate and distribute various scheduling and billing reports.
- Investigate and follow up in errors/discrepancies in services ordered or provided.
- Other office administrative duties as assigned.

**REQUIREMENTS**:

- **Working hours are 4 pm to 9 pm every Saturday and Sunday**
- 1-3 years of recent high-volume call center experience is an asset.
- Intermediate data entry/keyboarding skills.
- Experience using a PC database.
- Intermediate reading comprehension and excellent verbal communication skills.
- Demonstrated customer service skills and problem solving.
- Adaptability and the ability to deal with tight deadlines.
- An ability to work independently.
- An ability to prioritize, multi-task, and deal with competing priorities.
- Good personal organizational skills.
- Courses in medical administration or health care training are preferred.
- Related work experience and a familiarity with community health care services is preferred.
- Basic computer skills in MS Word and MS Excel are preferred.

**About Us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose,

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