Call Centre Representative

2 weeks ago

Calgary, Canada Trail Appliances Ltd. Full time

**Who we are**:
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

**The position**:
We are looking for a highly motivated and customer-oriented individual to join our team as a **Call Center Representative.** In this role, you will be a key player in upholding our commitment to exceptional service by addressing customer inquiries, resolving issues, and providing accurate information about our products and services. Reporting to the Call Center Supervisor, you will handle inbound and outbound calls while ensuring each customer interaction reflects the values that set Trail Appliances apart.

**What we offer**:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**What you’ll be doing**:

- Customer Support: Handle inbound and outbound calls to address customer inquiries, orders, complaints, and general assistance while maintaining a positive and courteous demeanor.
- Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary, and ensuring follow-ups for satisfactory resolution.
- Product Knowledge: Stay informed about product features, specifications, and promotions to provide accurate and helpful information to customers.
- CRM Management: Accurately document all customer interactions and transactions in the CRM system to maintain organized and reliable records.
- Team Collaboration: Work closely with team members and other departments to enhance customer experiences and share insights for service and product improvements.

**What you need to be successful**:

- Customer Service Experience: Previous experience in a customer service or call center role is preferred.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: Strong skills in resolving issues and making decisions effectively.
- Adaptability: Ability to thrive in a fast-paced environment and manage shifting priorities.

**Availability**:
This is a **full-time** position and will require you to be available:
Monday to Friday from 8:30am to 5:00pm

**Compensation**:
$17/hr - $19/hr

  • Call Centre Representative

    5 days ago

    Calgary, Canada CanaDream Career Page Full time

    Discover Your Adventure with CanaDream! At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace. Why Join Us? - Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world. - Make a Difference: At CanaDream, you have the chance...

  • Call Centre Representative

    5 days ago

    Calgary, Canada CanaDream Career Page Full time

    Discover Your Adventure with CanaDream! At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace. Why Join Us? - Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world. - Make a Difference: At CanaDream, you have the chance...

  • Call Centre Representative

    3 weeks ago

    Calgary, Canada CanaDream Corporation Full time

    Job Description Posted Friday, April 4, 2025 at 6:00 AM Discover Your Adventure with CanaDream! At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace. Why Join Us? - Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the...

  • Call Centre Representative

    2 weeks ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time $17,000 - $19,000 per year

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Center Representative

    1 week ago

    Calgary, Canada The Gentlemen Pros Full time

    Shift - 4 days on 3 days off - 10 hour days The Gentlemen Pros are seeking an enthusiastic customer service representative for our call centre. Main Responsibilities: - Deliver first-class customer experiences by answering questions and providing information in response to concerns and requests - Administrative duties as requested Qualifications: - Call...

  • Call centre agent

    3 weeks ago

    Calgary, Canada Weatherpro Full time

    Call Centre Agent – Windows and Doors Company (Vaughan & Calgary) We are a Windows and Doors company with offices in Vaughan and Calgary, looking for an experienced Call Centre Agent to join our team. Job Description: - Make outbound calls to potential clients (leads) to book in-home appointments. - Achieve daily and weekly appointment setting...

  • Remote Call Center Representative

    2 weeks ago

    Calgary, Canada Globedex Financial Corp. Full time

    Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their...

  • Booking Call Centre Supervisor

    2 weeks ago

    Calgary, Canada EFW Radiology Full time

    **Booking Call Centre Supervisor - Competition #2025-713** **Position Status**: Regular, Full-time (1.0 FTE) EFW Radiology is currently seeking a **Booking Call Centre Supervisor**to join our team and contribute to our mission of providing exceptional patient care! **About EFW**: EFW Radiology owns and operates eleven community-based clinics providing...

  • Call Centre Representative

    2 weeks ago

    Calgary, Canada Trail Appliances Ltd. Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** We are seeking a highly...

  • Arts Centre Specialist

    5 days ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we...