Bilingual Customer Care Loyalty Specialist

7 days ago

Cornwall, Canada Xplore Inc. Full time

**Position Overview**:**

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for a Bilingual Customer Care Loyalty Specialist to join our Customer Care Loyalty team in Cornwall office.

**Key responsibilities include**:

- Effectively retaining customers by utilizing strong listening, critical thinking and sales skills to effectively resell the value of Xplore’s products and services.
- Interacting and partnering cross functionally with key departments (Billing and Collection, CCCS, and Marketing etc.) in order to resolve customer issues. This includes live consultation and case escalation with follow up to ensure resolution has been completed.
- Identifying new business practices that could be introduced by Customer Care and Marketing or suggest modifications to existing practices that could reduce the risk of customer cancellation.
- Participating in proactive outbound churn mitigation programs in order to pilot new churn mitigation strategies. This may also include outbound calling to repeat callers and other at-risk-churn customers to ensure issue resolution has been achieved.
- Sharing best practices for churn mitigation strategies with peers and Team Manager on a frequent basis.
- Documenting customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
- Bilingualism (French/English)
- Post-secondary education or equivalent experience is preferred.
- Minimum 6 months CSR experience.
- Strong working knowledge of Microsoft Office programs such as Word and Excel.
- Excellent communication skills, both verbal and written.
- Well-developed customer service skills, negotiation skills, interpersonal skills and organizational skills.
- A “Get It Done Attitude.”

XploreJobs
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Bilingual Inside Sales Specialist

    2 weeks ago

    Cornwall, Canada Xplore Inc. Full time

    **Position Overview**: * Bilingual Inside Sales Specialist - Remote **Position Overview**: * We are looking for a Bilingual Inside Sales Specialist - to join our team in Cornwall, ON. You will be part of an enthusiastic sales team responsible for growing Xplore’s customer base and providing win-win solutions that enhance our customer’s experience. As an...

  • Bilingual Inside Sales Specialist

    7 days ago

    Cornwall, Canada Xplore Communications Inc. Full time

    **Position Overview**: * Bilingual Inside Sales Specialist - Remote **Position Overview**: * We are looking for a Bilingual Inside Sales Specialist - to join our team in Cornwall, ON. You will be part of an enthusiastic sales team responsible for growing Xplornet’s customer base and providing win-win solutions that enhance our customer’s experience. As...

  • Bilingual Technical Support Specialist

    1 week ago

    Cornwall, Canada Xplore Inc. Full time

    **Position Overview**:** Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore’s growing team of Technical Support Specialists in our Cornwall, ON office! Xplore offers a high energy, fast paced work...

  • Customer Service Representative

    3 days ago

    Cornwall, Canada Medical Arts Pharmacy Full time

    Medical Arts Pharmacy is an independent pharmacy with two locations in Cornwall. We provide pharmaceutical services to individuals living in the community, residents in long-term care, retirement homes, and continuing care facilities. Our Vision To be the most trusted local provider of pharmaceutical care providing a superior experience for prescribers,...

  • Executive Response Specialist

    1 day ago

    Cornwall, Canada Xplore Inc. Full time

    **Position Overview**: * We are looking for an Executive Response Specialist who will provide exceptional support to Customer Care Operations for escalations at the highest level of the organization. As part of the team that is the primary external point of contact for customer escalations, the Executive Response Specialist works with a high sense of urgency...

  • Lending Specialist

    5 days ago

    Cornwall, Canada Fairstone Full time

    Are you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible lending solutions to underserved Canadians. We are recruiting the best talents to join our diverse team in our Cornwall, ON branch. About the Role As a Lending Specialist, you will report to the Branch Manager and your main...

  • Lighting Quotation Specialist

    1 week ago

    Cornwall, Canada Peerless Electric Co. LTD Full time

    **About us** Peerless Electric is a leading and established manufacturer of lighting solutions. We are committed to providing quality, innovation, and energy-efficient products to the marketplace. We welcome you to join our team! We are always looking for talented people to help us take lighting to the next level. **Overview**: The Quotation Specialist...

  • Resident Care Aide

    2 weeks ago

    Cornwall, Canada St. Joseph's Continuing Care Centre Full time

    We are looking for Resident Care Aides to join our growing team. We offer a competitive wage and a defined pension plan. **Our Mission** “In the spirit of the Religious Hospitallers of St. Joseph, we reveal God’s love and mercy through compassionate care focussed on the body, mind and soul of all those whose lives we touch.” **Job...

  • Inside Sales Specialist

    7 days ago

    Cornwall, Canada Xplore Communications Inc. Full time

    **Position Overview**: * We are looking for an Inside Sales Specialist to join our team at our offices in either Cornwall, Onario remotely from a home-based location in Canada. You will be part of an enthusiastic sales team responsible for growing Xplornet’s customer base and providing win-win solutions that enhance our customer’s experience. As an...

  • Inside Sales Specialist

    2 weeks ago

    Cornwall, Canada Xplore Inc. Full time

    **Position Overview**: * We are looking for an Inside Sales Specialist to join our team at our offices in either Cornwall, Onario remotely from a home-based location in Canada. You will be part of an enthusiastic sales team responsible for growing Xplore’s customer base and providing win-win solutions that enhance our customer’s experience. As an Inside...