Territory Manager

**ABOUT US**

The **Territory Manager** will be overseeing our Markham branch and responsible for leading a team of professionals in delivering high-quality fire and life safety solutions to our clients. This role requires a strong blend of leadership, technical expertise, and business acumen to drive growth and ensure operational excellence. The job involves managing a cross-functional team, consisting of both union and non-union personnel, ensuring compliance with regulatory codes and standards, and ensuring customer satisfaction. They work closely with senior management to develop and implement strategies for growth and profitability, while ensuring that all services provided meet or exceed customer expectations and comply with local, provincial, and national fire codes and standards.

**Responsibilities**:
**Customer Service**:

- Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through value-added services and solutions.

**Leadership and Team Management**:

- Lead, mentor, and motivate a team of technicians, project managers, and administrative staff.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Conduct regular performance evaluations and provide coaching and development opportunities.

**Business Development**:

- Develop and execute strategic plans to drive business growth within the assigned territory.
- Identify and pursue new business opportunities through networking, prospecting, and relationship building.
- Build and maintain strong relationships with existing clients to enhance customer satisfaction and loyalty.

**Project Management**:

- Oversee the execution of projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Coordinate with internal teams and external stakeholders to resolve project-related issues and challenges.
- Monitor project profitability and take proactive measures to optimize financial performance.

**Technical Expertise**:

- Maintain a deep understanding of fire alarm, sprinkler, security, and access control systems and technologies.
- Provide technical support and guidance to team members and clients as needed.
- Stay updated on industry trends, regulations, and best practices to ensure compliance and innovation.

**Minimum Requirements**:

- Proven experience in a leadership role within the fire and life safety industry, with a focus on sales, operations, or project management.
- Strong technical knowledge of fire alarm, sprinkler, security and access control systems.
- Excellent communication, negotiation and interpersonal skills.
- Demonstrated ability to develop and execute strategic plans to achieve business objectives.
- Valid driver's license and willingness to travel within the assigned territory as needed.

**Benefits**:
Fire Safety and Protection (FSP) offers comprehensive benefits:

- Extended Health Care
- Dental
- Vision
- LTD, STD
- Life Insurance
- EAP
- RRSP Matching
- Company Vehicle
- Fuel Card
- Tuition Reimbursement

**Professional Development**:
Georgian Bay Fire and Safety is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, we offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade including but not limited to, CFAA Fire Alarm Technician courses 1-5, theory and practical exam as well as study materials, conferences/seminars, and workshops related to the fire and life safety industry.

**Core Values**:
Fair - Fair and Professional with customers and each other.

Safe - Safe in everything we do.

Accountable - Accountable for continuous improvement.

Principled - Principled in every decision we make.

Growth Minded - Growth minded organization to support customer and employee success.

**Health & Safety**:
The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

**Physical Requirements**:
Lifting: There may be instances of needing to lift, carry, and transport objects such as presentation materials or product samples safely.

Vision: Good eyesight to read documents, analyzing data, and representing information to clients.

Hearing: Normal hearing to effectively communicate with all stakeholders.

Stamina: Often work long hours and multi-task. Physical stamina is needed to stay focused and