Regional Dispatch Support

1 week ago

Mississauga, Canada The Erb Group of Companies Full time

**Job title: Regional Dispatch Support**

**Job Location: Mississauga**

**Position Type: On Site**

**Shift Hours**: Afternoons, Monday-Thursday 4:30 p.m. - 2:30 a.m.

**We Bring Food to Your Family’s Table**

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 60 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

**What Will You Do?**
- Move/Monitor drivers within computer dispatch system.
- Monitor Cargo Watch and alert drivers/arrange service etc for mechanical breakdowns.
- Communicate load information to drivers, receive calls and respond to drivers dispatch messages.
- Set up and plan drivers for the same day’s deliveries and departures.
- Must be capable of entering loads in Erb system if Customer Service is not available.
- Responsible to update client websites if loads do not update through Erb’s system automatically.
- Responsible to understand, monitor and communicate delays/issues according to the established SOP’s per client requirements.
- Responsible to adjust driver assignments when capacity has changed in conjunction with regional dispatcher/planner.
- Responsible for end of shift communication to ensure a smooth cross-over.
- Responsible to keep manager informed regarding progression of business and complete reports requested from manager.
- All other duties as required.

**Who Are We Looking For?**
- Experience on Erb systems including AS400.
- Previous experience in a dispatcher role considered an asset.
- Must have attention to detail and accuracy under pressure to meet deadlines within a busy environment.
- Strong verbal and written communication skills.
- Ability to adapt to change and make effective decisions.
- Strong time management and organization skills.
- Ability to work independently and within a team.

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance and optional life insurance
- Company paid accident and serious illness benefits
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- 20 massages per calendar year
- TFSA, RRSP & RESP savings plans with company match contributions
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

**How To Make Your Next Cool Move**
- The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._

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