Quality Improvement Lead

**Quality Improvement Lead**:
Competition #

8691

Job Title

Quality Improvement Lead

Department

Centre for Pre-Hospital Care

Status

Permanent

Work Type

Full-time

Affiliation

Non Union

Shift Assignment

Days

Bilingualism Required

No

Police Check Requirement

N/A

Site

Centre for Prehospital Care Non Union Non Management

Salary Information

$91,104.00 to $107,172.00 / annum

Application Closing Date

September 10, 2025

**KEY FUNCTION**:
Ensure the safety, security and welfare of the Health Sciences North (HSN) community members (Detect, Deter & Observe and Report). Safeguard the HSN and North Bay Regional Health Centre (NBRHC) Kirkwood property by being a uniformed, highly visible, trained team member.

**REPORTING**:
Under the general direction of the Supervisor, Emergency Preparedness and Security Services.

**DUTIES**:

- Maintain a high level of customer-centered service that reflects the established training standard.
- Adhere to established standards of work, established policies & procedures and HSN employee Code of Conduct.
- Conduct complete tours of the entire facility, including**in-patient units, to demonstrate presence to staff, visitors and patients.
- Respond to all requests for security support including in-patient care areas, public spaces and on property.
- Observe patients, visitors and staff for escalating behavior and intervene using Non-Violent Crisis Intervention and Crisis and Restraint Management principles.
- Conduct regular Threat Risk Assessment of assigned area. Intervene immediately to safeguard the well-being of any person.
- Respond to, investigate and assist with any patient, visitor or staff injuries occurring on property (i.e. walkways, entrances, parking lots, etc.) upon notification or discovery, as per HSN policies and procedures.
- Support management and maintain confidentiality of sensitive staff information of internal investigations, incidents, parking violations and escorts of relieved staff members at the direction of the Manager or Emergency Preparedness and Security Services.
- Support HSN in ensuring staff, patients and visitors are in compliance with parking policy in accordance with the City of Sudbury By-Law Enforcement rules/regulations, enforcement and attend court in the capacity of By-Law Enforcement Officer as required.
- Conduct complete perimeter tours of the facility, reporting any identified hazards and implement risk mitigations related to theft or threats.
- Assist the Facilities Management group with the maintenance and operations of parking lot systems across the sites.
- Conduct life safety system checks (i.e. fire systems, elevator systems, alarm systems and Helipad).
- Assist clinical staff with patient management as requested (i.e. observation, arranging separate patient watch, visitor management and enforcement, calling police, seclusion, etc.).
- Conduct audits and inspections of work area, report any risks, hazards or unsafe situations and ensure necessary action is taken to correct the problem.
- Complete incident reports, morgue calls, door unlocks, and most other duties or services provided by Security Services.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Participate in hospital training as required.
- Assist with improvement initiatives as required.
- Perform other duties as required.

**QUALIFICATIONS**

**EDUCATION AND TRAINING**:

- Minimum of a two (2) year diploma in Law and Security, Police Foundations, Corrections, Community Justice or Protection or Security and Investigation or equivalent.
- Current Ontario Security License (Ministry of Community and Correctional Services Certification for Security Guard as regulated by the PSISA (Private Security & Investigative Services Act)) is required.
- Valid First Aid and CPR level C is required.
- Ministry of Labour “Worker Health and Safety Awareness in 5 Steps” training certificate is required.

**EXPERIENCE**:

- Minimum of two (2) years’ experience working as a Security Guard is preferred.
- Experience in health care setting is preferred.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook).
- Demonstrated superior interpersonal and communication skills.
- Ability to prioritize tasks.
- Demonstrated commitment to the safety of co-workers and patients.
- Demonstrated knowledge and understanding of the Ontario Mental Health Act (MHA) and relevant forms.
- Demonstrated working knowledge of the Private Security and Investigative Services Act Code of Conduct.
- Demonstrated compliance with HSN’s privacy policy.
- Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
- Demonstrated ability to deal effectively and co-operatively with all levels of staff, patients, physicians, volunteers and the public.