Assistant General Manager

4 days ago

Regina, Canada EVOLUTION FITNESS REGINA Full time

**WHAT IS AN ASSISTANT GENERAL MANAGER?**:
Assistant General Managers (AGM) strive to ensure that guests of Evolution Fitness MPQ receive extraordinary customer service. AGMs are also responsible for overseeing the day-to-day operations of the club they get to help manage. Efficiency is a priority. The overall focus of the position is to execute and amplify the ever-evolving experience members have at each of the three Evolution Fitness MPQ locations in Regina to increase customer loyalty and retention by exceeding guest expectations.

**WHAT WILL YOU BE DOING? (INCLUDING BUT NOT LIMITED TO THE FOLLOWING)**:

- In collaboration with the General Manager, you will assist in the efficient and profitable operation of the club - Recruit and train new hires so they are confident and successful in their position
- Coach, Teach and train personnel on an ongoing basis to ensure all policies and procedures are implemented as defined
- Maintain schedules to ensure appropriate coverage of the front desk, including approving/declining time-off requests.
- Being on-call during gym hours to answer questions or correct issues staff may have.
- Participate in ongoing professional development.
- Ensure that front desk systems are being used and that established policies and procedures are being followed, including such things as, member check-in, new member enrollment, overdue accounts, amenities, etc. - Retain members while communicating about the cancellation policy
- Enforce and demonstrates by example, all Evolution Fitness MPQ values, policy, and procedures.

**DO YOU HAVE WHAT IT TAKES? (PRIDE, PASSION, AND “DISCIPLINE”)**:

- Excellent communications skills
- Be able to multitask
- Excellent troubleshooting and time management
- Must always display a positive attitude, while owning the actions of your team
- Management/Team Lead experience in a front desk/customer service (mandatory)
- Availability during regular hours of gym operations (as well as weekends as needed).

**WHAT’S IN IT FOR YOU?**:

- Ongoing training and development including hands-on training, classroom training, and e-learning - Competitive Salary with potential for bonus
- Group health care plan
- Opportunity for advancement

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