Project Manager

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Do you have passion for and extensive experience in Project management? Then, we want you We are currently looking to hire a Project Manager that will lead new and ongoing projects in the IT Infrastructure, Software Development and Data Management practices. This role involves developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status. Life at ProServeIT is fast paced, performance-driven, rewarding, and fun We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard. "People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about. Excited? Read on and apply Looking forward to hearing from you. Responsibilities and Duties - Develop project plans, goals, and budgets: identify resources needed, develop schedules and measure results in PSA - Understand overall project objectives, as well as the role and function of each project team member - Ensure the project objectives and requirements are clear and agreed upon by all team members - Coordinate delivery and installation of technology that meet quality assurance standards - Assist project team in design and development tasks - Organize and manage all phases of the project to ensure on-time completion with budgetary requirements - Drive problem investigation and resolution as required - Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully - Design and maintain technical and project documentation - Improve customer perception and satisfaction - Escalate project issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Develop in-depth knowledge of the service catalog and how it relates to customer’s needs - Document internal processes and procedures related to duties and responsibilities - Responsible for entering time and expenses in PSA as it occurs - Enter all work as activities, service tickets, or project tickets into PSA - Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry **Qualifications**: - Knowledge and experience in cross-functional project management methods and techniques - Five years of experience in IT Infrastructure projects using agile, waterfall and/or hybrid methodology. - Experience managing data practice projects is an added advantage - Strong organizational, presentation, and customer service skills - Service awareness of all organization’s key IT services for which support is being provided - Understanding of support tools, techniques, and how technology is used to provide IT services - Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals - Exceptional verbal, written, and presentation skills. - Ability to work effectively both independently and as part of a team. - Ability to multi-task and adapt to changes quickly; Ability to work on tight deadlines. - Knowledge of the business, customer and how IT relates to their business strategy and goals. - Certified Scrum Master is an asset. - Fluent in MS Project and PowerPoint - Professional IT Certifications, such as: PMP, ITIL are desirable Diversity, Inclusion and Accessibility