Operations Manager

The Operations Manager is a key Empire Protector for the growing expansion empire. This Director is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the Expansion Hub, the Operations Manager increases the ability of the Hub to process transactions, freeing the Expansion Partners to focus more on generating transactions than closing them. This individual relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This individual exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than one specific process.

The Operations Manager is deeply committed to supporting the growth of the Expansion Agent and Expansion Director in achieving greater and greater levels of success, growing his/her own skills, and developing into a supportive leader within the organization.

**Compensation**:

- Salary Range: $60,000 - $65,000 (depending on experience)
- Estimated yearly earnings with bonuses - $80,000-85,000
- Bonus potential and profit share
- Growth Opportunities

**Compensation**:
$80,000 - $85,000

**Responsibilities**:

- The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
- Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
- Maintain the books, pay the bills, handle payroll, assuring the collection of commissions, maintain the budget, and generate financial reports.
- Responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.
- Oversees all contracts through closing.
- Maintain and edit an operations manual that documents all systems and standards.
- Maintain the culture and customer care systems to ensure business growth and referrals from past, current, and future clients
- Coordinates the purchase, installation, and maintenance of all office equipment.
- Create and maintain employee onboarding systems.
- Manage Customer/Vendor relations.
- Track and review goals weekly.
- Continually look for ways to save money, increase sales & increase profitability.

**Skills**:

- “Outside the box” thinker, a problem solver, and will work well in both a team setting and independently.
- Ability to build a winning team.
- Excellent verbal and written communication skills are required.
- Must be detail-oriented yet flexible.
- Have an eye for accuracy, careful attention to detail, solid business judgment, and the ability to follow through on commitments.
- Must have exemplary organizational, time, and project management skills to independently manage multiple projects simultaneously within time and budgetary guidelines.
- Must be able to handle confidential information and reports with discretion.
- Financial management skills
- Great ability to focus
- Concerned about doing things the right way
- Calm under pressure
- Learning-based
- Service-based attitude
- Proven ability to succeed
- Growth focused

**Qualifications**:

- College Degree
- Driver’s license
- Administrative experience in an office setting (at least 2 years)
- Real Estate license (preferred but not required)

**About Company**
At ICON, our purpose is to work for our clients by providing an all-inclusive platform that supports high-performing real estate teams from end to end. From hiring to training to day-to-day operations, we’ve created a model that simply delivers.

ICON head operations run out of our Kitchener location and ICON systems/support staff support 5 locations and are growing within Southern Ontario.