Operations Manager

5 days ago

Kitchener, Ontario, Canada Twin City Commercial Cleaners Full time

About the Role

We are seeking a hands-on Operations Manager to oversee field operations, quality control, client relations, and staff leadership for a growing commercial cleaning company.

This role is highly active and field-focused — you will visit client sites daily, conduct audits, manage inventory, train associates, handle client communication, and provide quotes to new potential clients from leads we generate.

You must be comfortable working evenings and Saturdays, as most staff work during these times. This is a role for someone who wants autonomy, leadership responsibility, and a direct impact on company growth.

Key Responsibilities: Client Visits, Communication & Quality Control

  • Conduct routine onsite audits to ensure high-quality cleaning standards.
  • Maintain strong communication with clients — updates, service reviews, and prompt resolution of issues.
  • Build trust-based relationships that support retention and long-term satisfaction.

Quoting & Sales Support

  • Attend site visits for new business leads and provide quotes based on client needs.
  • Follow up on inquiries professionally and help convert leads into new contracts.
  • Work closely with ownership to refine pricing and service scopes.

Team Leadership & Training

  • Lead, motivate, and support cleaners and supervisors.
  • Train new associates and continuously coach staff on best practices and quality expectations.
  • Address performance issues quickly and fairly.
  • Foster a positive, reliable, client-focused culture.

Operations, Scheduling & Inventory

  • Manage cleaning supplies, equipment, and inventory levels for all sites.
  • Ensure accurate ordering, proper distribution, and good cost control.
  • Coordinate schedules, respond to call-ins, and ensure coverage for all jobs.
  • Complete operational paperwork, updates, and field reports.

Business Improvement & Profitability

  • Identify operational gaps and propose solutions to increase efficiency.
  • Help control costs and improve profitability through strong execution.
  • Participate in strategic discussions and support business growth initiatives.

Requirements

  • Experience in operations, facilities management, commercial cleaning, hospitality, trades, or other service-based leadership roles.
  • Strong leadership and communication skills — able to coach and motivate a frontline team.
  • Comfortable communicating with clients, resolving issues, and conducting onsite quotes.
  • Ability to work evenings and Saturdays consistently.
  • Valid driver's license (company car provided for work travel).
  • Highly organized, dependable, and comfortable working independently.

What We Offer

  • 20% Profit Sharing: Earn a share of incremental profits based on operational performance.
  • Company Car: Provided for all job-related travel.
  • Hybrid flexibility — mix of onsite visits and remote administrative work.
  • A leadership role with direct impact on company growth and client satisfaction.
  • Supportive and collaborative ownership team.

Additional Information

This job description covers primary duties but is not exhaustive. Additional responsibilities may be assigned to support operations.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Paid time off
  • Profit sharing
  • Work from home

Ability to commute/relocate:

  • Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Commercial cleaning: 2 years (required)
  • Team management: 2 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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