Inside Sales Rep

5 days ago

Port Coquitlam, Canada Live to Play (LTP) Sports Group Full time

**Key Responsibilities**:
Since 1964, Live to Play Sports Inc. has been Canada’s leading distributor of premium bicycles, parts and accessories, selling over 80 world-class cycling brands. Live to Play Sports also owns and operates several proprietary brands, including Norco Bicycles and Axiom Cycling Gear. Norco Bicycles is a high-performance brand of choice for cyclists around the world. Our head office and Canadian Distribution Centre is in Port Coquitlam, British Columbia.

The Inside Sales Rep will administer the day-to-day details related to supporting the LTP dealer base and Outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

**ROLE AND RESPONSIBILITIES**
- Service accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
- Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
- Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
- Ensure that all orders are shipping within the requested shipping window
- Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
- Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
- Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
- Enter and process return authorization requests for dealers and sales reps
- Provide special events and technical support where needed.

**Applicant Should Possess**:

- 2 years of relevant experience within the bike industry
- Post-Secondary education
- Strong organizational and problem-solving skills, flexibility
- Ability to work independently and with a team
- Familiarity with LTP products or with the cycling industry is a plus
- Good computer skills with spreadsheets, word processing, and MS Office Suite
- Ability to maintain excellent attendance and punctuality record
- Ability to speak and write in French is an asset

**Salary**: $42,800 - $55,000

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