Collection Specialist- Finance

1 week ago

Toronto, Canada ONIT ENERGY LTD Full time

Collections Specialist
Reporting to the Controller, the Collections Specialist will be responsible for the review and collection of the outstanding balances of all customer accounts of the Company. The Collections Specialist may also be called upon to assess and agree upon payment alternatives for the delinquent accounts and provide guidance to upper management when escalated action may be required.
Job Responsibilities
Customer Collections
- Manage customer collections through weekly contact with delinquent accountholders to review outstanding amounts, confirming payment details and agreeing to expected dates of receipt of upcoming payments, and following up as needed when agreed actions are not met.
- Review, reconcile and prepare a weekly summary of delinquent accounts and actions taken over the previous week.
- Investigate and resolve disputed charges with the sales agents on record for each account, and document any further action to be taken.
- Maintain accurate and up to date notes concerning collection calls for each delinquent account in the Company’s customer information files.
- Attend regular customer accounts receivable meetings and provide updates on timeliness of any upcoming payments or issues that have been raised by customers.
- Assist the accounting team to allocate customer payments when received.
- Assist the scheduling manager when cancellations of accounts are required.

Qualifications and Experience Requirement
- High school diploma required; college diploma would be considered an asset.
- At least 4+ years of relevant experience expected.
- Knowledge of accounting/financial software and collections procedures.
- Experience with MS Office suite of products with an emphasis on Excel skills.
- Excellent verbal and communication skills, comfortable in dealing with various levels and departments within the organization, comfortable in offering suggestions to upper management.
- Strong organizational and effective time management skills, with ability to meet strict reporting deadlines.
- Strong interpersonal and teamwork skills

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