Inside Sales Manager

This role leads the strategy and execution of the National Inside Sales Strategy through establishing team vision, delivering and coaching towards a national sales process, refining the inside sales expectations, and driving business outcomes with a high level of engagement. The Inside Sales Manager, Central Region will be directly responsible for the Central Region Business Development Managers (Inside Sales) and Business Development Associates in the Toronto office with oversight of the Eastern and Western Regions who will be supported by a Manager of Inside Sales in their respective offices (Montreal and Vancouver).

In collaboration with our strategic partners that include portfolio managers, product, marketing, training and development, and tax and estate planning, this individual will seek to drive sales into our mutual fund, ETF, SMA, and Liquid Alternatives platforms. The Director of Inside Sales will report into the RVP Central Region and will be directly responsible for a team of approximately ten Business Development Managers (Inside Sales), in addition to four Business Development Associates.

**Position Responsibilities**:

- Providing leadership, input to the development of business strategy for the Inside Wholesale Team, including training, development, performance management and succession planning.
- Establishing internal partnerships acting first as a key partner to the Senior Sales Management Team, the VP National Sales Manager and Head of National Accounts.
- Actively representing the Inside Sales Team in keeping with the National Sales Team’s mandate within the organization in order to facilitate a results based culture. Other partnerships internally would include Client Services, Training and Development, Human Resources, Product and Marketing, Portfolio Management, Capital Markets and Strategy, and Information Technology.
- Implementing initiatives as agreed on by the Senior Sales Management Team and the VP National Sales Manager

The role (Internal Wholesalers) encompasses prospecting for new clients, rekindling relationships with advisors who have stopped supporting Manulife, building relationships with clients who have just begun to do business, assisting External Wholesalers with covering the top clients in the region, and inviting clients and prospects to Manulife events. The department plays an integral role in the future growth of Manulife Sales due to their primary responsibility of increasing the number of advisors selling our products.

**Oversee Inside Sales Structure and Team**
- Coaches, mentors, and directs team of Inside Sales to ensure results across the Inside Sales group. This includes the critical day-to-day mentoring and coaching in efforts to drive overall team results as outlined in activity, sales call effectiveness and sales goal expectations of Inside Wholesaling team.
- Drives forth the vision of Inside Sales as aligned with National Sales through creation of performance expectations of Inside Wholesalers (call quality expectations, activity expectations, client coverage expectations, wholesaler partnership expectations etc.), high level management and integration of Inside Sales team to effectively support initiatives nationally and regionally.
- Conducts direct management meetings and overall Inside Sales (all hands) team meetings, driving sales campaigns, creation of training and development initiatives and greater involvement and representation on behalf of the organization with key distributors, vendors and internal groups. Responsible to represent Inside Sales at the highest level is a direct responsibility of the Inside Sales Manager through external and inter-departmental relationships.
- Key member of the Sales Management Team and VP National Sales Manager in setting strategic direction and tactical support
- Ensures budgetary and expense restrictions are upheld while providing the appropriate tools to carry-out the role of Inside Sales in a cost effective manner as well as the creation and oversight of the annual budget

**Strategic Development and Special Projects**
- Key member of the Senior Sales Management team discussions surrounding overall strategy and effectiveness of sales campaigns, setting Individual Performance Plan expectations, bonus expectations, territory coverage and client rotation, training initiatives/programs, budget management, sales conferences.
- Participates in various projects to enhance the Sales Team’s results ranging from systems requirements, assignments by VP National Sales Manager, sales research initiatives and executive committees including product development/enhancements, business continuity etc.

**Bonus and Performance Discussions**
- Sets bonus and compensation plan requirement objectives for the group as a whole with input from Managers as required.
- Conducts bonus and all performance discussions with Management Team and any required high level discussions with IWS.
- Sets expectations for Bonus include deter