Client Success Representative

7 days ago

Langley, Canada LinkPoint Full time

**Are you passionate about providing a great customer experience, and possess a strong knowledge of Telecom or IT?**

LinkPoint IT Solutions is seeking an experienced **Client Success Representative** to join our growing team in Langley

**About us**:
LinkPoint is a leading industry expert in IT support, technology solutions, management consulting, and business development across BC. LinkPoint has been providing consulting services and technology solutions to our clients for over two decades and is still growing The recent acquisition of Connect Infrastructures has expanded the business even further, into the Telecommunication services industry. We do this through our approach of finding custom-fit solutions for our clients that align with their business goals. We work as an extension of the client’s team, to strategize, design, develop, analyze, and implement solutions that deliver value.

**The Role**:
As a Client Success Representative, you play an integral role in the business, working closely with our valued clients on a day-to-day basis and providing support to retain their business and help it grow. This role acts as the lead point of contact for all client account management matters.

**If you have**:

- Initiative and are highly self motivated to succeed
- An understanding of the importance of concierge-like client service, sales cycles, and able to align processes to achieve the most dynamic results
- Strong critical thinking skills
- Ability to think outside of the box
- Strong command of the English language
- Strong ability to prioritize and manage your time effectively
- Strong knowledge of Telecom or IT services is an asset

**Qualifications**
- 5 years of B2B Customer Service experience
- Bachelor’s degree or diploma considered an asset
- Strong sense of resilience
- Exceptional interpersonal and relationship building capabilities
- Experience in B2B sales preferred
- Product knowledge in Telecom, managed IT services and software development is considered an asset
- Proactive and goal oriented
- Experience with CRM databases considered an asset
- Strong time management and organization skills
- Driver’s license (BC driver’s license preferred)

**APPLY NOW**

**Key responsibilities include**:

- Develop, grow, and maintain relationships with new and existing accounts
- Work with the technical team to assess and propose solutions
- Qualify leads
- Advise on and quote new opportunities
- Advise on aged technology (EOL, EOS) and propose an action plan to replace
- Handle all quoting/sales (projects, hardware, software) for assigned accounts
- Negotiate new contracts prior to contract anniversary date
- Customer retention strategies
- Perform quality assurance checks, IT report cards and review meetings with clients

**Benefits Include**:

- Competitive wages with an opportunity for Bonus Pay
- Comprehensive Group Benefits after 3 months of employment
- Customer on-site visits
- Casual Dress code
- Free parking
- Opportunity for growth and development
- Paid time off (Vacation, Personal Leave, Educational/Tuition Reimbursement)
- Use of company vehicles for business use

  • Client Success Representative

    4 days ago

    Langley, Canada LinkPoint Full time

    **Are you passionate about providing a great customer experience, and possess a strong knowledge of Telecom or IT?** LinkPoint IT Solutions is seeking an experienced **Client Success Representative** to join our growing team in Langley! **About us**: LinkPoint is a leading industry expert in IT support, technology solutions, management consulting, and...

  • Client Care Representative

    5 days ago

    Langley, Canada Pitcher & Doyle Full time

    POSITION OVERVIEWPitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and...

  • Client Care Representative

    4 days ago

    langley, Canada Pitcher & Doyle Full time

    POSITION OVERVIEWPitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and...

  • Client Care Representative

    6 days ago

    Langley, Canada Pitcher & Doyle Full time

    POSITION OVERVIEWPitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and...

  • Client Care Representative

    5 days ago

    Langley, Canada Pitcher & Doyle Full time

    POSITION OVERVIEW Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and...

  • Client Care Representative

    5 days ago

    Langley, Canada Pitcher & Doyle Full time

    POSITION OVERVIEW Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and...

  • Client Service Representative

    4 days ago

    Langley, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Success Coordinator

    2 weeks ago

    Langley, Canada Hot Mess Fitness Inc. Full time

    The **Customer Retention Leader** is responsible for driving member satisfaction, engagement, and loyalty through both in-studio and digital initiatives. This role combines leadership, customer service, event planning, and community management with administrative and client support responsibilities. Key Responsibilities 1. Customer Retention & Community -...

  • Client Care Representative

    4 days ago

    Langley, British Columbia, Canada Innotech Windows + Doors Full time

    Reporting to the Client Care Manager, the Client Care Representative is an organized and approachable member of our team. As the primary point of contact for our clients, after they have placed an order, the Client Care Representative coordinates a high volume of orders and ensures that our clients have a positive experience with Innotech Windows + Doors....

  • Client Service Representative

    7 days ago

    Langley, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...