Medical Office Administrator

**About Us**:
Medical Clinic at Southpointe is a veteran owned and operated integrated health care clinic in the heart of Fort Saskatchewan. We are comprised of a diversified team of Physicians, Nurse Practitioners, a General Surgeon, a Registered Nurse, a Chiropractor, Massage Therapists, a Behavioural Health Consultant and an amazing administration team. Alongside family healthcare and clinical integrated services, we also run weekly Well Women's Clinics for all related women’s health and a Veterans Support program to assist with their complex needs.

**About the Role**:
We are seeking experienced **Medical Office Administrators** to join our team. The Medical Office Administrator provides the connection between the clinic and the patients. It is important that Medical Clinic at Southpointe provides a warm, welcoming, empathetic and non-judgmental environment for all patients.

**Expectations**

**Task Management**
- Manage telephone answering and message functions.
- Answer all incoming phone calls to the clinic, ideally in real time. Answer phone messages within 30 minutes.
- Greet and register all patients as they arrive at the clinic.
- Assist patients with schedule appointments for external medical imaging and scheduled lab tests, as required.
- Conduct patient traffic control and act as an information desk for patients.
- Book follow-up appointments for patients as per provider instruction
- Ensure that patients complete surveys and collate survey data.
- Manage the daily courier of samples to the lab.
- Generate monthly reports as required.
- Assist with billing as required.

**Patient Files**
- Create and maintain confidential medical files and records in the EMR.
- Verify all patient demographic information with the patient, including health care number.
- Collect out of province information as required.
- Assist with onboarding of new patients.
- Review mailed or faxed reports and add them into the patient chart in the EMR.
- Monitor messaging through the EMR and other communication platforms.

**Clinic Inventory Management**
- Assist with maintenance of current inventories of equipment, supplies and medications.
- Arrange for equipment service or calibration as required.
- Maintain clinic records such as fridge temperature, logs, etc.
- Sterilization of medical instruments.
- **Our Values**:_

**Integrity**
- We serve every individual fairly, honestly, ethically and respectfully. We fulfill our mission with empathy and transparency. We honour every client and provide a safe space to heal._

**Compassion**
- We understand and deeply care about the diverse needs of our clients, staff and community. We provide non-judgmental services to provide a safe space to heal. _

**Innovation**
- We find new and evidenced-based ways to provide a clear path to services that are easily accessible, caring, and right for each individual. We continually seek to make our systems more responsible, efficient, and effective. _

**Accountability**
- We are stewards of an important service and we are accountable to our partners, staff, and clients._

**Collaboration**
- We strive to work together with each other and with our partners to serve our clients and achieve our vision._

**Competencies**
- _Action Oriented - _Takes on assigned tasks with enthusiasm and completes them in a timely manner. Proactively identifies tasks that need to be done and does them. Is able to act on tasks with mínimal supervision.
- _Detailed and Organized_ - Keeps track of tasks and other activities that need to be done, with timelines for completion. Knows how to get things done both through formal channels and the informal network.
- _Team Player_ - Works closely with other members of the admin team to divide up the work tasks and makes sure the workload is balanced. Proactively asks other team members if they need help.
- _Professional Work Presence_ - Displays professionalism in all aspects of work, including appearance, interactions, and quality of output.
- _Problem Solver_ - Quickly finds common ground and solves problems for the good of all.
- _Patient, Caring, & Kind_ - Provides a welcoming, approachable, non-judgmental environment for all patients. Possesses situational awareness and responds to needs of patients and colleagues as issues arise.

**Skills, Qualifications and Key Accomplishments**
- **Must Haves**:_
- Medical Office Admin training course
- Medical Office Admin experience with an EMR
- The ability to maintain employee confidentiality during interactions with staff.
- Strong organization skills; very task oriented
- Solid computer skills with working knowledge of Microsoft Office

**Commitments**
- **Medical clinic at southpointe**_ is an equal opportunity employer and employs personnel without regard to race, creed, color, religion, sex, ethnic origin, ancestry, age, place of origin, physical or mental disability, citizenship, sexual orientation, marital or family status.

It is our policy to select the best quali