Front Desk Supervisor

1 week ago

Vancouver, Canada Wedgewood Hotel & Spa Full time

**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.

**Are you ready to take the next step in your hospitality career?**

We are currently looking for an experienced Manager on Dutyeager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- _Georgia Straight’s Newspaper “best of Vancouver” - Best Boutique Hotel & Best Fine Dining Restaurant #2021_
- _Trip Advisor: #3 Hotels in Vancouver 2022_
- _Trip Advisor: #1 Luxury Hotel in Canada 2020_

Reporting to the Front Office Manager, the Front Desk Supervisor's key responsibilities and essential job functions include but are not limited to the following:

- Supervise of Front Desk operations in one of the leading boutique hotels in North America.
- Oversee the day-to-day operation of the Front Desk to maximize guest & employee experiences.
- Provide leadership training and staff development.
- Drive revenues while controlling costs.
- Liaise with other departments to ensure the smooth management of operations.
- Maintain a high level of professionalism in all aspects of job performance.
- Seek feedback on guest satisfaction and resolves problems in accordance with our Hotel standards.
- Perform any other tasks that are assigned by management.

QUALIFICATIONS:

- 1-3 years of previous Front Office experience at a four or five diamond level in a similar position is essential.
- Knowledge in Opera.
- Level 1 First Aid an asset; otherwise must have the willingness and ability to obtain it.
- Good knowledge in Revenue Management and room inventory management.
- Very strong written & verbal communication skills.
- Extremely people-focused, willing to put the interests of our guests and colleagues first.
- Strong leadership skills; able to lead colleagues to achieve the departmental vision and goals.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced environment
- Enthusiasm and passion for hospitality
- Very hands-on approach to management and guest services
- Tourism/Hospitality Management Diploma or Post Secondary Degree preferred
- Be able to work various shifts, including afternoon, weekends and graveyard shifts
- Proficiency using Microsoft Office

**Job Types**: Permanent, Full-time

**Salary**: $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Management: 1 year (required)
- Front Desk: 2 years (required)
- Opera: 1 year (required)
- Hotel: 2 years (preferred)

Licence/Certification:

- Class 5 Driver's License (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person

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