Program Officer

**Job Information**

Job Requisition ID: 62878
Ministry: Municipal Affairs
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary - 16 months till February 06, 2026
Scope: Open Competition
Closing Date: October 7, 2024
Classification: Program Services 2 (022PSA)

**Salary**: $2,345.14 to $3,076.28 bi-weekly ($61,208.15 - $80,290.91/year)

The Ministry of Municipal Affairs assists municipalities in providing well-managed, collaborative, and accountable local government to Albertans.

Our main responsibilities are:

- Funding supports for municipalities
- A system that strives to ensure appropriate safety standards for the construction and maintenance of buildings and equipment
- Protections for new home buyers and required licensing for home builders
- Province-wide support for access to public library services for Albertans
- Management of about 2.6 million acres of public land in the province's three Special Areas
- Independent review and decisions on local matters by the Land and Property Rights Tribunal

**Role Responsibilities**:
The Program Officer provides front-line support to the public, stakeholders, and applicants. Responsibilities include triaging inquiries, conducting reviews, making delegated approvals or recommendations, and coordinating complaints related to builders, home construction, and warranty providers. The Program Officer ensures compliance with the New Home Buyer Protection Act and RPP policies, referring potential non-compliance issues to the appropriate channels. This role primarily interacts with homeowners, residential builders, warranty providers, municipal staff, and permit issuers while also communicating legislative requirements and offering education to enhance awareness.

This position contributes to the ongoing development of program policies, and operations through issue identification and analysis of emerging trends and opportunities. This position works within the framework of the New Home Buyer Protection Act, and it’s various policies and regulations including the Safety Codes Act Permit Regulation and Home Warranty Insurance Regulation.

**Please**

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**AGILITY**: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

**SYSTEM THINKING**: Ability to understand how work contributes to the achievement of department goals. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS.

**DRIVE FOR RESULTS**:Capable of knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintain accountability to each other and external stakeholders.

**DEVELOP NETWORKS**: Capable of identifying opportunities to establish credibility toward common purposes and builds trust in relationships with peers within the ministry, Government of Alberta and other jurisdictions.

**Qualifications**:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to:
University graduation in a related field; no experience required; or equivalent as described below.

**Equivalency**: Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education.

**Requirements**:

- Ability to interpret legislation and internal regulations
- Ability to research issues accurately to identify and solve problems
- Ability to positively influence, negotiate and to obtain commitment of others
- Flexibility and ability to handle multiple assignments and work with mínimal supervision
- Excellent communication skills, both written and oral, including strong presentational skills
- Strong MS365 software skills
- Knowledge and understanding of the department's business plan and objectives
- Good knowledge of change management, systems development, and information management methodologies
- Strong analytical ability, data interpretation and problem-solving skills
- Strong interpersonal skills with a focus on customer service
- Knowledge and experience using corporate registries (CORES)
- Experience using the land titles website (SPIN) and Land Titles registration requirements and procedures

**Assets**
- Experience or knowledge using the New Home Buyer Protection System (NHBPS), public builder and property registries, MA Connect, E-Services,
- In-depth knowledge of the NHBP legislation, poli