Program Officer

**Job Information**

Job Requisition ID: 72478
Ministry: Municipal Affairs
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary until February 6, 2026
Scope: Open Competition
Closing Date: June 24, 2025
Classification: Program Services 2 (022PSA)

**Salary**: $2,345.10 to $3,076.28 bi-weekly ($61,204 to $80,283 / year)

The Ministry of Municipal Affairs supports municipalities in providing well-managed, fiscally responsible, and accountable local government to Albertans. This includes administering municipal grant programs; delivering advisory and capacity-building supports; providing municipal services and managing public lands in the province’s three Special Areas; and overseeing the safety codes system in the province. Additionally, the Ministry administers the New Home Buyer Protection Act, which includes builder licensing, and new home warranty requirements, ensuring that Albertans and consumer are protected. Through these initiatives the ministry also fosters stronger, safer communities across the province, and enables local governments to facilitate Alberta’s economic prosperity.

**Role Responsibilities**:
**Application Review and Adjudication**

**Stakeholder Guidance and Support**
- Provide timely, front-line information and guidance to builders, consumers, municipalities, and warranty providers on program requirements and legislative interpretation
- Respond to inquiries using sound judgment and a working knowledge of relevant legislation and policies
- Accurately document stakeholder interactions in accordance with the program’s tracking and logging protocols

**Complaints Intake and Triage**
- Assess and triage formal complaints to determine relevance under the NHBPA
- Collaborate with internal stakeholders to coordinate appropriate responses in line with program procedures and legislation
- Recommend appropriate next steps, including escalation or redirection to other departments where required

**Policy Development and Program Improvement**
- Contribute to the ongoing development and improvement of RPP policies, procedures, and operational processes through research, analysis, and issue identification.
- Track and monitor program data to identify trends, risks, and opportunities for improvement.
- Participate in short-term research projects to support potential policy and process changes.

**Education and Outreach**
- Develop and support the creation of educational resources, reference materials, and templates for internal and external stakeholders
- Engage with builders, warranty providers, and municipalities to enhance awareness of program requirements through proactive communication and outreach
- Advise on technical content for training materials, guidebooks, and enhancements to the New Home Buyer Protection System (NHBPS)

**Strategic Support and Team Collaboration**
- Support strategies to reduce inquiries and complaints by improving clarity, education, and access to program information
- Contribute to team planning, program reporting, and collaborative projects aimed at enhancing service delivery and program compliance
- Participate in the development of operational strategies to ensure stakeholder adherence to program legislation and objectives

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Systems Thinking** - Considers the whole system and recognizes the linkages within the planning and reporting processes, and the impacts of each decision on the boarder system. Sets goals within the context of long-term outcomes and broad perspectives. This is particularly important in developing documents such as the strategic and business plans, where knowledge of how our desired outcomes, objectives, actions, challenges and opportunities intersect is important.
- **Agility** - Proactively seeks out new opportunities for improvements, takes initiative and is resourceful in coordinating the resources needed, adapts to unforeseen circumstances, and displays a positive attitude toward the work and teammates.
- **Creative Problem Solving** - Actively engaging the community and resources at hand to address issues.
- **Build Collaborative Environments** - Actively fostering collaboration across departments, municipalities, and stakeholders to support effective grant administration.

**Qualifications**:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

University graduation in a related field; no experience required; or equivalent as described below.

**Equivalency**:

- 1 year of education for 1 year of experience; OR
- 1 year of experience for 1