Lab Patient Technician

Improve lives. Love your job. Grow your career.

Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients. LifeLabs is currently looking for a Lab Patient Technician to join our team in Waterloo, Ontario (65 University Ave E).

As a Lab Patient Technician you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business, and will let you see the difference that you make in patients’ lives.

**This part-time regular position is Monday-Friday 12:30PM-5:30PM and rotational Saturdays. You may be required to work alternate hours and at different locations depending on operational needs.**

In this role you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service, and be able to relate to patients and clients even in stressful situations. Some key qualities include: empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team and can live these values with us every day.

This is an in-person role.

**Hiring Range**:24.02 - 28.05**

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

**Employee Benefits**:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

**Retirement Savings Plan**:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

**Vacation Entitlement**:
In this position, you will be entitled to vacation pay, which will be applied to each pay.

**Employee Wellness**:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

**Employee Giving program**:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

**Make a difference - join the LifeLabs team today