Dispatcher

1 week ago

Coquitlam, Canada Waste Control Services Full time

Waste Control Service (WCS) is a private, locally owned, and operated recycling and waste management company offering solutions for sustainable management of all things waste. We offer collection services and consultation for both residential communities as well as commercial, industrial, and institutional organizations exclusively in the Greater Vancouver region. We have a head office and shop in Coquitlam B.C. and recycling yards in North Vancouver where we primary process some of the recycling we regularly collect from our customers, which also operates as a recycling and secure shredding facility open to the community.

**Who we are looking for?**

Our team is growing, and we are seeking an individual passionate about the environment to work out of our Coquitlam facility. In this position you will handle incoming calls regarding service issues and scheduling requests while advising drivers on the day-to-day work they complete. This individual must maintain customer relations to the highest standard with highly developed interpersonal skills and be able to deliver clear, concise directions to drivers who call in for assistance while completing their routes.

**What we offer**:

- **Great Company Culture**: We value our employees and strive to create an inclusive and supportive environment. We also recognize our top performers with Employee of the Month/Year awards.
- **Engaging Work Environment**:Enjoy monthly events that foster team bonding and a positive workplace atmosphere.
- **Competitive Compensation**: This is a permanent position with the following shift options:

- Tuesday through Friday, 06:30 AM - 03:00 PM, Saturday 07:00 AM - 3:30 PM.
- Rate: $50,000 - $60,000 per year.
- **Comprehensive Benefits Package**:Including dental, chiropractic, massage therapy, vision, and more.
- **Pension Plan Matching**: We match contributions to help you secure your financial future.
- **Professional Development**:Opportunities to receive paid training to enhance your qualifications.

**Responsibilities**:

- Primary person for answering the 2-Way Fleet Radio.
- Troubleshooting issues on the spot with Drivers.
- Entering, Routing & Sequencing calls into the appropriate applicable routes.
- Reviewing of drivers Route Sheets at the end of day.
- Reviewing that tablet routes are logged out correctly.
- Updating Customer & Route Information in Trux as required.
- Answering customer calls, inquiries, and requests for service-related calls.
- Calling customers regarding operational issues such as call a heads and access issues.
- Scheduling & printing all Route Sheets with correct operational information.
- Perform other duties as assigned.

**To be Successful**:

- Experience in a similar role-preferred but not mandatory.
- Exceptional written and verbal communication skills required.
- Able to remain calm while working within tight timelines.
- Strongly proficient in Microsoft suite and experience working with database programs preferred.
- Thrives on pressure to deliver immediate solutions to customer related problems.
- Works in a diverse and evolving group dynamic.
- Able to cover job duties of fellow Operational Staff members.
- Expected to embrace WCS Vision and Values of being Connected, having a “Can-Do” Attitude, being Accountable, Customer Focused, Safety Conscious and always deliver in a Respectful manner.

Waste Control Services has been a reputable employer for 30 years - come join our team and work with positive people who love what they do

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