Assistant Manager

7 days ago

Cochrane, Canada Rocky View Brewing Co Full time

General responsibilities:

- Facilitate a warm and welcoming environment that creates a connection to the Taproom and a unique guest experience.
- Ensuring optimal performance by being a presence on the floor to support and lead the team to deliver service excellence.
- In collaboration with the ownership team, and the General Manager, plan and implement strategies to increase sales and minimize costs without compromising quality.
- Balance operational, administrative and Colleague needs.
- Work with the Kitchen to promote teamwork as a strong component of the daily service culture.
- Ensure that the Taproom maintains positive visual impact including ambience, cleanliness, décor and service flow.
- Handle guest reservations, groups and events.
- Monitor and manage labour costs, expenses, cash control/security procedures, inventory.
- Recruiting, onboarding, training, scheduling, managing performance and retention of front of house and back of house staff.
- Effectively communicate and interact with Taproom guests, staff, ownership and the General Manager, identifying and resolving issues efficiently and professionally.
- Maintain operations by preparing and implementing policies and standard operating procedures.
- Ensure that Occupational Health and Safety codes and company safety and security policies are being adhered to.
- Be a strong brand ambassador.
- Have fun

Job qualifications
- Practiced leadership skills in a hospitality environment.
- Strong communication skills with the ability to establish and develop relationships with staff, ownership, suppliers and guests.
- Strong interpersonal and problem-solving abilities.
- Demonstrated ability to manage and train a team including organizing efficient work schedules, delegating tasks and working effectively under pressure to achieve objectives.
- Ability to focus attention on guest needs, always remaining calm and courteous.
- Working knowledge of applicable employment standards and OHS legislation
- This position requires long periods of standing on hard surfaces (occasionally in warm temperatures), lifting of supplies and materials, occasional bending and kneeling and moderate to loud noise.
- High school diploma.
- Working knowledge of POS (Touch Bistro) and Microsoft Office.
- Demonstrate initiative, and the ability to work with mínimal supervision.
- Ability to maintain high service levels under pressure.
- ProServe certification.

**Summary**

As the Assistant Manager, you will oversee daily operations, ensuring exceptional customer service and a welcoming atmosphere for guests. You will utilize your core skills in team management, supervising, and restaurant management to lead a dedicated staff. Your expertise in POS systems and food handling will be essential in maintaining efficient service and compliance with health standards. With your strong communication and leadership abilities, you will foster a positive work environment while driving the taproom's success and enhancing the overall guest experience.

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Store discount

Ability to commute/relocate:

- Cochrane, AB T4C 1Z7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant management: 5 years (required)

Licence/Certification:

- ProServe (required)

Work Location: In person

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