Child, Youth and Family Staff

**Position Title**: Child, Youth and Family Staff
- **Location**: Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2
Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6

**Terms**: Permanent Part-time

**Hours**: 4-24 hours per week

**Shifts**:Shifts vary but will include weekday mornings, evenings and weekends.
Shifts will include weekends 7am-9pm and Wednesday-Thursdays 8am-12:30pm.

**Salary**:

- 0-500 hours $17.94 per hour
501-1000 hours $18.48 per hour
1001 - 1500 hours $19.04 per hour
1500 + hours $19.61 per hour

**Start Date**:As soon as possible

**Reports To**: Supervisor, Child, Youth and Family

**Nature & Scope**:

- Will report to the Supervisor, Child, Youth and Family and Supervisor, Member Experience and work collaboratively with other members of the YMCA team to provide a safe and fun environment for our child, youth, and family programming and to provide a safe and welcoming experience in branch. There is a focus on building community connections, engaging members and promoting membership sales and retention while supporting delivery of member programs and services within the branch.

**Major Responsibilities**:

- Lead programs for children aged 0 to 12 years old in a positive and professional manner
- Facilitate games and activities for various children’s programs to promote active and creative play
- Build meaningful relationships with children, parents, YMCA members, visitors, and colleagues
- Navigate challenging conflict situations using YMCA standards and procedures
- Strong work ethic and able to remain flexible
- Perform general administrative duties and record keeping responsibilities
- Ensure the safety of all members, participants, staff, and property by following YMCA policies and ensuring they are maintained among all members and staff
- Assist with training new staff/volunteers in procedures and practices
- Provide exemplary customer service to all members, guests and participants in all program areas by providing facility tours and education on current program offerings relevant to the member/family
- Promote membership and program sales and services in a positive and professional manner in order to meet projected sales targets
- Use established systems and structures to record and report on member satisfaction, interest trends and activities
- Engage in new member phone calls and engage in milestone member retention calls
- Perform member orientation for the fitness floor and use of equipment as well as support member and participant program check in process
- Assist members and guests with fitness floor related questions including machine use, equipment location and basic movement and exercise inquiries

**Requirements**:

- Current Standard First Aid certificate with CPR level C & AED (valid within 2 years)
- Experience working with children - preferred
- Demonstrate high level of customer service skills
- Computer proficiency, including Microsoft Office ad CRM Systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- 3 professional references

The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**.**As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing -**You are caring, respectful, honest and responsible in all you do
- ** Put people first -**You believe in the strengths, perspectives and passion of people
- ** Keep our promises -**You do what you say you will do
- ** Lead by example -**You are courageous, speak with conviction, listen attentively and collaborate

**Application Deadline**: Ongoing

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