Manager, Blue Diamond Weddings

**Join us in making vacation dreams come true**
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Are you searching for a fun, passionate, travel, destination wedding loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Manager, Blue Diamond Weddings to foster a dynamic team of wedding consultants capable of achieving a wide range of goals pursuant to those of the Destination Weddings & Events department. The role will manage a staff dedicated to delivering a great customer experience during the wedding planning process while pursuing opportunities for significant growth. The position reports to the Director of Weddings and Business Development.

**W**
**ork Perks***:

- Hybrid work schedule (home/Liberty Village Office)
- Great travel perks
- _ Goodlife_ Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Open concept, collaborative workspace
- Opportunity to give back through our social responsibility initiatives

**What You’ll Do**:

- Manage a team consisting of wedding consultants, specialists, team leads, and a supervisor - average 20 staff
- Implement various organizational strategies to manage and achieve both individual and group goals
- Conduct biweekly individual one on one meetings
- Oversee biweekly team meetings
- Strong focus on wedding consultant client relationships to encourage a better client experience
- Responsible for recruiting and hiring suitable individuals within a growing department
- Responsible for overseeing and supporting the wedding planning training and development program
- Drive employee satisfaction with open and regular communications and encouraging, acknowledging, and rewarding EPIC individual and team performance
- Ensure the team has the tools, training and processes needed to respond to customer’s needs quickly and efficiently
- Oversee training schedules and execution for all new staff.
- Provide ongoing coaching and re-enforcement of processes, procedures, customer service, and system skills to the Blue Diamond Weddings team.
- Lead by instilling a positive, fair, and steadfast working environment
- Engage with Blue Diamond Weddings sales team to grow sales and increase wedding revenue.
- Participate in monthly meetings with the Corporate Weddings and Groups department.
- Oversee consultant’s wedding assignments and report monthly numbers.
- Coordinate with supervisor, specialists and team leads to reduce client escalations and improve overall customer relations.
- Handle customer service escalations when needed
- Foster relationships with on-site Blue Diamond Wedding managers to further program development
- Grow and maintain strong relationships with internal and external vendors
- Stay up to date on current destination wedding trends to stay at the forefront of a competitive market
- Provide feedback on general market trends and direct competitors through monthly competitive analysis
- Work closely with the Director of Weddings and Business Development on all aspects of the office relating to the Blue Diamond weddings team.
- Work closely with the Director of Operations on all aspects of the office relating to the Blue Diamond weddings team.
- Attendance monitoring and reporting (including scheduling vacation, etc.)
- Other duties as assigned

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**What You’ll Need**:

- Minimum of 3 years supervisory or management experience required
- Experience managing large groups of people
- Destination wedding, travel, hotel or event experience an asset
- Minimum college diploma in related field
- Strong people management skills
- Strong leadership skills
- Strong organizational and customer service skills
- Creative thinking
- Experience with Travelworks an asset
- Multitasking abilities and time management are critical
- Excellent written and oral communication skills
- Ability to work under pressure
- Great team player with a positive attitude
- Strong problem-solving abilities and attention to detail
- Demonstrates initiative and is receptive to change
- Knowledge of telephony systems

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**ENVIRONMENT AND SCOPE**:

- Fast paced, deadline-oriented work environment
- Volume varies seasonally
- Able to work and share responsibilities within a team environment
- Open concept office environment
- Travel required

**About Us**:
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We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.