Assistant Operations Manager

Managed by Atlific Hotels, the award winning _full service, four-diamond Marriott Victoria Inner Harbour _overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked high for overall guest satisfaction.

Reporting to the Front Office Manager (FOM) and the Director of Operations (DO) and/or General Manager (GM) in the DO’s absence, this role will oversee and assist/manage the daily operations across all departments, ensuring that all associates are fully engaged to deliver a memorable guest experience. The main driver for this role will be to grow GSS across all departments.

**RESPONSIBILITIES**:
The Duty Manager position involves a variety of duties including, but not limited to:

- Proactively assist/manage all departments by creating a positive environment where motivated associates want to learn, excel and create memorable experiences for our guests.
- Provide excellent guest service, by being readily available for all guests, and by seeking and providing Magic Moments.
- Ensure all Brand Standards are complied with, and that policies and procedures are consistently met.
- Communicate with key departments (Front Office, Housekeeping, Engineering, Food & Beverage and Culinary) to ensure brilliant guest experiences from arrival to departure.
- Respond to all guest requests, problems and concerns in an attentive courteous and efficient manner. Follow up to ensure complete guest satisfaction, and record in the Daily Report.
- Ensure the smooth running of service when on duty.
- Follow up with the respective Department Head regarding missing supplies and/or equipment in the hotel, and ensure such items have been ordered.
- Act as a support to all departments when in need, whether personally or by finding other Associates to step in an assist, during busy peak periods.
- Be flexible in assisting around the hotel in response to business and guest needs.
- Walk the property with “fresh eyes” to spot areas of improvement, whether physical or service related and bring ideas forward to Management.
- Assume responsibility whilst on duty for any emergency situation, in line with our current emergency response procedures.
- Additional responsibilities as and when required by Management.

**QUALIFICATIONS**:

- Previous experience in a supervisory role with a branded hotel company.
- PMS/MARSHA System experience a plus.
- Excellent communication and organizational skills and the ability to work well with others to promote a cohesive Team Environment.
- Strong effective leadership skills.
- Calm composure in dealing with all guest issues and any emergencies.

At Atlific Hotels we recognize that our people are our greatest resources - their expertise, passion and drive. Our diverse and creative team is one of the most valued in the industry. We offer exceptional opportunities for career growth.

We build dream teams, and recruit and attract energetic and motivated people who enjoy working in a positive hotel culture that encourages professional growth with ongoing training and support.

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location