Customer Support Coordinator

7 days ago

Concord, Canada Intco Canada Inc. Full time

Intco Canada Division is seeking talented individuals to join our dynamic sales team and help expand our presence in the Canadian and U.S. markets.

**Job Summary**
The Customer Support Coordinator position at Intco Canada is responsible for for providing outstanding service to customers, ensuring smooth order processing, and acting as a vital link between our clients and internal departments.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences within a global, high-growth company. Effective communication between manufacturing sites and the Canadian office is crucial for success in this role.

**Key Duties**
- Process customer purchase orders accurately and coordinate with the warehouse/logistics teams for timely fulfillment
- Maintain up-to-date records of customer orders, returns, and service issues in the CRM system
- Provide product information, pricing, and lead times to customers and sales team members
- Work closely with sales representatives to support account needs and resolve customer concerns
- Assist with preparing quotes, invoices, shipping documents, and other customer-related documentation
- Monitor inventory levels and communicate product availability to customers and internal teams
- Collaborate with cross-functional teams including logistics, finance, and production to ensure seamless customer service
- Support post-sales processes including returns, credits, and warranty claims as required
- Identify and escalate issues or potential improvements to enhance customer satisfaction

**Qualifications**
- **Education & Experience**:

- Bachelor’s degree or college diploma in Business Administration, International Trade, Logistics, or a related field.
- Minimum 2 years of experience in customer support, order processing, or logistics coordination—preferably in a B2B environment.
- Experience in the medical supplies, PPE, or wholesale distribution industry is an asset.
- **Communication & Interpersonal Skills**:

- Strong verbal and written communication skills in English; Mandarin proficiency is an advantage.
- Professional, friendly, and solution-oriented demeanor when interacting with customers and internal teams.
- Ability to manage customer expectations and maintain positive long-term relationships.
- **Organizational & Problem-Solving Abilities**:

- Highly organized with excellent attention to detail and follow-through.
- Strong time-management skills; capable of handling multiple priorities and urgent requests.
- Proactive in identifying issues and implementing timely resolutions.
- **Technical & Administrative Skills**:

- Proficient in Microsoft Office Suite, especially Excel and Outlook.
- Familiarity with ERP or CRM systems for order tracking and customer management.
- Understanding of basic import/export procedures, shipping documentation, and logistics terminology is a plus.
- **Work Style & Attitude**:

- Reliable, adaptable, and able to work both independently and collaboratively.
- Takes initiative and ownership of assigned tasks.
- Committed to providing high-quality support in a fast-paced and evolving business environment.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

Expected start date: 2025-08-01

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