Customer Support Supervisor

4 days ago

Concord, Canada TCAT Div of Toromont Industries Ltd Full time

Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.

**Note - Travel schedule: One week per quarter at the Hope Bay Mine**

**As a Customer Support Supervisor, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Lead, motivate and develop Technicians to achieve personal and team performance objectives aligned to both client and Corporate goals and established plans to ensure service key indicators are met
- Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
- Initiate and lead customer focused continuous Improvement initiatives
- Investigate and report accidents or near misses
- Participate and lead strategic planning initiatives (which include but not limited to); labour and parts planning, career development plans, product problem management and asset strategy planning
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes, review and prepare invoices for internal and external customers
- Lead and take part in all meetings related to health and safety and product management

**Must-haves for this role**:

- Minimum post-secondary education
- 3-5 years of supervisor experience

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. _Your success is our success_

  • Retail Customer Experience Supervisor

    1 week ago

    Concord, Canada The Nooks Full time

    The Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Vaughan Mills team! As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our...

  • Retail Customer Experience Supervisor

    3 days ago

    Concord, Canada The Nooks Full time

    The Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Vaughan Mills team! As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our...

  • Customer Service Supervisor

    3 days ago

    Concord, Canada Lynden International Logistics Co. Full time

    **POSITION LOCATION/DEPARTMENT**: Customer Service **WORKING SCHEDULE**:In Office, Monday to Friday, 8:00am - 4:30pm **REPORTS TO**: VP of Customer Service/Administration ***: The Customer Service Supervisor reporting into the VP of Customer Service/Administration exercises discretion and independent judgment to successfully oversee and supervise the...

  • Customer Service Representative- Supervisor

    7 days ago

    Concord, Canada Packaging Technologies Inc. Full time

    Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display**:with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture. **JOB...

  • Supervisor

    1 week ago

    Concord, Canada Value Village Full time

    Supervisor **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each...

  • Store Team Supervisor

    1 week ago

    Concord, Canada Value Village Full time

    Store Team Supervisor **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Support Specialist

    5 days ago

    Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Customer Care Specialist is responsible for order processing for factory, distributed goods and service orders. This is a hands-on role requiring active participation in the day-to-day activities of the department. They will liaison with the Sales Account Managers and Field Support Specialists on a day to day basis as well as other...

  • Production Supervisor

    1 day ago

    Concord, Ontario, Canada Stage Windows & Doors Full time $60,000 - $90,000 per year

    About the job:Grow with us as a Supervisor for our Paint department at Stage Windows & Doors Company Overview:Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement...

  • Product Support Coordinator

    4 weeks ago

    Concord, Canada Toromont Cat Full time

    Toromont Cat is seeking a Product Support Coordinator to join our team at Concord. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working...

  • Product Support Coordinator

    4 days ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    This is a position with OST/St 90. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. **As a Product Support Coordinator, YOU will experience**: - Working within one of the safest organizations in...