Business Transformation Lead

**Job Summary**:
SE Health is dedicated to continuous improvement, innovation, and growth. The Business Transformation Lead - Finance, plays a critical role in mapping and driving operational transformation initiatives within Digital Health technology, paying specific attention to finance processes. This position involves leading cross-functional teams to transform clinical, administrative, and operational processes to align with the evolving digital landscape, enhancing service delivery, and creating a more patient-centric care model.

**Responsibilities**:
The Business Transformation Lead will be pivotal in strategically guiding the organization through significant change and growth as part of a large, organizational transformation. Your expertise in road mapping, people-centered design, systems thinking, cross-team collaboration, risk management, finance operations optimization, and change management will be instrumental in shaping the transformation journey. You will work closely with cross-functional teams and senior leadership to identify opportunities, develop strategies, and ensure the successful execution of transformation initiatives across processes, data, and technology.

**Process Optimization**
- Lead and support the analysis and redesign of workflows across financial, administrative, clinical, and operational domains—particularly within the Reimagining Care at Home initiative.
- Identify inefficiencies and areas for improvement in care delivery and support processes, ensuring both patient impact and internal productivity are addressed.
- Partner with finance and back office teams to align process improvements with business performance goals and digital capabilities.
- Integrate best practices into care and support workflows across service delivery centers.

**Change Management**
- Drive change management efforts within transformation projects, ensuring that organizational stakeholders—especially frontline staff—are engaged, informed, and adequately supported throughout the transition.
- Develop and implement communication strategies that explain the ‘why’ behind changes and foster a positive attitude toward new ways of working, focusing on patient care, staff experience, and operational outcomes.
- Lead training initiatives to build competency in new processes and technologies, particularly in home care models.

**Performance Metrics & Continuous Improvement**
- Co-develop and track key performance indicators (KPIs) that measure the success of care delivery optimization, patient satisfaction, and the effectiveness of change management initiatives.
- Regularly review data to assess the impact of changes and continuously drive improvements.
- Use performance metrics to refine workflows and processes to ensure alignment with both short-term and long-term strategic goals.

**Stakeholder Collaboration**
- Work closely with diverse stakeholders across the organization, including finance, administrative, IT, clinical, and operations teams, to ensure alignment between transformation efforts and organizational objectives.
- Support interdisciplinary collaboration to ensure that home care solutions are well-integrated with other care models, enhancing coordination and communication across teams.
- Engage with external stakeholders and vendors to align on technology solutions and best practices that support care transformation.
- Partner with clinical, administrative, finance, IT, and operational leaders to align transformation efforts across the organization.
- Facilitate collaboration between frontline care teams and back office functions to ensure seamless integration across digital tools and service workflows.
- Engage external vendors, consultants, and technology partners to drive alignment and innovation

**Innovation & Technology Integration**
- Lead the identification and implementation of new technologies, digital health solutions, and methodologies to enhance service delivery, patient engagement, and care coordination, particularly within the home care setting.
- Partner with IT teams and external vendors to ensure seamless integration of digital tools into workflows that support home-based care delivery.
- Continuously evaluate emerging technologies and methodologies to ensure the organization remains at the forefront of healthcare innovation.

**Qualifications**:
**Strategic Thinking & Execution**
- Proven ability to develop and deliver strategic transformation initiatives across finance, administrative, and business support areas.
- Comfortable navigating ambiguity and leading in a fast-paced, evolving healthcare and digital environment.

**Project and Change Management**
- Experience managing large-scale transformation projects from strategy through implementation.
- Expertise in organizational change management and team-level adoption.
- Project management certification (e.g., PMP, Agile) preferred.

**Stakeholder Engagement and Facilitation**
- Strong experience engaging diverse stakehol