Operations and Client Support Assistant

**Why Join DESIGNME?**

At DESIGNME, we strive to bring out the best version of yourself. We believe that haircare should only contain high-quality ingredients, respect our beautiful planet, and keep our furry friends safe. That’s why our entire product line is 100% cruelty-free and free from harmful sulfates, parabens, and gluten. We foster a fun and safe work environment where innovation and creativity are encouraged. DESIGNME is proudly Canadian and based in Montreal.

**Who Are We?**

We are a performance
- and innovation-driven indie haircare brand, known for our unique, vegan, and cruelty-free formulations. Our products, loved by hair stylists and individuals worldwide, are crafted with care and designed to perform. As we continue to grow, we’re looking for a motivated and detail-oriented **Operations and Client Support Assistant** to join our amazing team in Montreal, QC.

**Position Overview**:
We are seeking a proactive and detail-oriented **Operations and Client Support Assistant** to support key operational tasks, client coordination, and day-to-day logistics. This role is crucial to ensuring smooth workflows, exceptional client satisfaction, and the effective execution of promotional and PR projects. If you thrive in a fast-paced environment and enjoy problem-solving, this position is perfect for you

**What Will Your Day-to-Day Look Like?**

**Administrative Support and Client Service**:

- Assist with various administrative tasks to support the operations team.
- Provide exceptional customer and client service to our diverse customer base across North America, Europe, Mexico, and Australia.

**Logistics and Shipping Coordination**:

- Handle the paperwork for booking trucks and preparing customs documents.
- Coordinate shipments, ensuring orders are processed accurately and on time.
- Prepare all necessary shipping documentation and track shipments to ensure smooth delivery.
- Collaborate with shipping providers and resolve any delivery-related issues.

**E-commerce and Inventory Management**:

- Process e-commerce orders efficiently while maintaining accuracy.
- Manage inventory by monitoring stock levels, updating records, and assisting with regular audits.
- Address discrepancies and ensure alignment between physical and digital inventory.

**Promotional and PR Tasks**:

- Assist the team with various projects related to promotions and public relations.
- Help manage and coordinate PR initiatives, ensuring they are executed effectively.
- Support the preparation and distribution of promotional materials.

**General Logistics Coordination**:

- Support day-to-day logistics operations, including managing schedules, optimizing workflows, and improving processes.
- Communicate with internal teams, vendors, and clients to ensure seamless operations.
- Maintain records of shipping activities and operational tasks to ensure proper documentation and reporting.
- Ensure compliance with international shipping regulations and standards.

**Who Are You?**
- **Organized and Detail-Oriented**: You excel at managing tasks efficiently while ensuring nothing falls through the cracks.
- **Proactive Problem Solver**: You anticipate challenges and address them quickly.
- **Tech-Savvy**: Comfortable using Microsoft Office Suite (Excel, Word) and familiar with platforms like Shopify (preferred).
- **Collaborative Communicator**: Strong interpersonal and communication skills to work effectively across teams.
- **Bilingual Advantage**: Fluency in French is a plus.
- **Experienced in Administration**: 1-2 years of experience in operations, logistics, or client support is preferred.

**Why You’ll Love Working With Us**:

- **Collaborative Team Environment**: Join a supportive and dynamic team that values creativity and innovation.
- **Opportunities for Growth**: As DESIGNME continues to grow, so do the opportunities for your career development.
- **Impactful Work**: Play a key role in ensuring our customers receive their orders smoothly and efficiently.
- **Exciting Perks**: Enjoy free lunch provided by the company, exclusive access to our products, and a fun, supportive workplace.
- **Onsite Position**: Be part of the action at our Montreal office and engage directly with the team.

**Qualifications**:

- 1-2 years of experience in administration, logistics, or operations (preferred).
- Proficiency in Microsoft Office Suite (Excel, Word).
- Familiarity with e-commerce platforms like Shopify is an asset.
- Excellent communication and organizational skills.
- Problem-solving mindset and ability to thrive in a fast-paced environment.
- Fluency in French is a plus.
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**Pourquoi Rejoindre DESIGNME ?**
Chez DESIGNME, nous nous efforçons de révéler la meilleure version de vous-même. Nous croyons que les soins capillaires ne devraient contenir que des ingrédients de haute qualité, respecter notre belle planète et protéger nos amis à fourrure. C’est pourquoi toute notre gamme de