Barista/cafe All Rounder

2 weeks ago

Richmond, Canada Waves Coffee Full time

**Opportunity to create relationships while providing excellent services.**:

- **Become a part of a team that cares and looks out for each other.**:

- **Grow, learn, and improve. We stay informed and invest in our people.**

**About Fair Waves Coffee**:
Fair Waves Coffee Inc. is a franchise business with Coffee Houses located throughout BC and AB. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Waves has been blazing the trail with superbly fresh brewed coffee, a commitment to local craftsmanship and community, and incomparable service.

We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.

**About You**:
Customer Service is embedded in you and you love working with people. You are a professional that is always looking to learn new things. You thrive to always improve yourself. Your attention to detail is impeccable. You like to wear multiple hats and multitasking comes natural to you. You live by similar if not same values, vision, and mission as our company. You want to work in a friendly, yet professional environment and are open and honest. You are a critical thinker that can find solutions and solve problems with ease. You are self-driven and like to take ownership and responsibility over your tasks and duties.

**Responsibilities**:
A Barista provides customers with excellent customer service and efficiently prepares high-quality coffees and other products. The primary responsibility is to follow all processes and procedures that the company has in place while keeping in mind that the customer should always leave the Cafe with an excellent experience. The Barista will act as a cashier, drink maker, preparing food and keeping the cafe clean, while providing great customer service.
- Provide friendly, prompt customer service.
- Continually learn about our products and provide good quality foods at all times.
- Master the art of beverage preparation.
- Foster a good working environment.
- Welcome and encourage new staff members and act as a role model.
- Assist in training, supervising, and supporting staff.
- Maintain cleanliness in the coffee house at all times.
- Follow company policies and procedures.
- Resolve customer concerns.
- Follow good safety and sanitation practice
- Follow the dress code and store policies
- Create a safe, welcoming environment for anyone that steps into the cafe
- Be punctual and take ownership over assigned tasks

**Requirements**:

- Excellent customer service skills, interpersonal, organizational, and communication skills
- Ability to work in a fast-paced, dynamic environment
- Motivated and creative team player
- Ability to multitask
- Ability to work individually and as a part of a team
- Basic understanding of cash handling
- Previous work experience as a Barista is an asset

**Job Types**: Full-time, Part-time

Pay: $17.85-$19.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Store discount

Work Location: In person

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