Sales and Customer Service Administrator

3 days ago

Dundas, Canada Liburdi Full time

**Sales and Customer Service Administrator**

**Location**:Dundas, Ontario, Canada

**Number of Positions: 1**

**Posting Date: September 17, 2025**

**Reference Number: JE09172025**
- **Typical Duties Include (but are not limited to)**:_
- Managing sales order desk (parts and service products)
- Generating quotes using standard templates
- Generating and inputting orders
- Coordinating parts and equipment returns
- Coordinating orders and handing off to Accounting after shipment has taken place
- Interacting directly with customers on a day to day basis
- Responding to customer’s needs and questions
- Resolving customer issues and/or complaints
- Providing order and delivery updates and status reports
- Providing inventory status
- Coordinating between customers and other company departments such as: engineering, purchasing, manufacturing/production, shipping, receiving, service teams and managers
- Coordinating information flow between departments
- Assisting with the updating spare parts lists
- Assisting with contacting cold leads and after sales customer contacts, validating information, handing off information to sales person
- Assisting with the completion of customer surveys where requested
- Performing essential office administration duties including covering front desk reception as needed
- **Key Skill Requirements**:_
- Strong attention to accuracy and detail
- Quick learner, with a willingness to learn new skills
- Ability to work in a fast paced deadline driven environment
- Strong team based approach to daily work
- Skilled at finding resources and independently solving problems
- Ability to effectively work with a variety of different personalities
- Skilled at defusing situations and dealing with difficult individuals
- Professional phone mannerisms
- Superior customer service mind set
- Excellent written and verbal communication skills
- Ability to prioritize work effectively
- Ability to work independently
- **Key Experience/Education**:_
- 3-5 years of previous admin or customer service experience required
- Intermediate level experience with MS Office required
- Knowledge of Great Plains software is preferred
- College level Admin / Customer Service education preferred
- Previous experience supporting a sales or customer service team an asset
- Previous experience working with nuclear or aerospace industry customers an asset
- **Application Information**:_

This job posting is for an existing vacancy.

Liburdi does not use AI to sort, screen or assess potential applicants.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

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