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Customer Service Representative

3 weeks ago

Dundas, Canada Coaster Factory Full time

**Customer Service Representative**

**Start**: ASAP

**Shifts**: Days

**Salary**:

- $19 to $21 per hour, based on experience.
- Participation in an incentive program to reward performance.

**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer challenges.
- Complete knowledge of products and production to answer questions.
- Keeping records of customer interactions, transactions, and comments.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Perform all other duties as directed by the or assigned by management.

**Qualifications**
- 5 + years of experience in a customer service role
- Strong organization and time management skills.
- A very high level of attention to detail.
- Must have excellent written and verbal communication skills.
- Strong computer literacy, including MS Office software.
- Strong problem-solving skills.
- Ability to multi-task and establish priorities.
- High degree of resourcefulness, flexibility, and adaptability.
- Demonstrated ability to prioritise a diverse workload.

**How to Apply**
- Coaster Factory is an equal opportunity employer committed to building a diverse workforce. We believe in enabling people of different ages, sexes, sexual orientations, gender identities, gender expressions, colours, races, ancestries, citizenships, ethnic origins, places of origin, and creeds to work together and realize their full potential. Coaster Factory is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation._

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Inbound Sales: 2 years (preferred)
- Customer Service: 2 years (preferred)

Work Location: One location