Assistant Manager, System Technical Services

**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers

**Responsibilities**:
PRIMARY PURPOSE

Supports the Senior Manager in overseeing the maintenance, operations, and safety of assets within the transit system. Assists in managing day-to-day activities related to maintenance, operations, budget management, safety compliance, stakeholder liaison, and project coordination. By collaborating with various stakeholder, this role will help to ensure smooth and efficient operations of the system, contributing to the overall reliability and safety of the transit service provided by BCRTC. Where required, the Assistant Manager may assist Senior Management in the division’s strategic and operational planning.

KEY ACCOUNTABILITIES

Actively participates as a member of the management team at BCRTC, providing specialized input into the development of divisional goals, objectives, strategies, costing, business case development, policies, procedures, planning, and quality assurance. Shares accountability for departmental achievements.

Supports the development and adherence to annual departmental budgets within the team. Assists in formulating and delivering operational metrics and key performance indicators necessary for measuring business performance. Recommends strategies to address performance gaps.

Takes accountability for the successful execution of annual training plans, in compliance with corporate and regulatory standards.

Manages the annual shift schedules to optimize staff utilization. Ensures the department meets all staffing, cost recovery, and overtime constraint goals.

Represents the Team at coordination meetings, offering input into initiatives aimed at improving procedures and practices. Represents departmental needs in various capital and systems upgrade projects at the working group level. Ensures that upgrade plans align with the Maintenance requirements and are manageable.

Reviews all service delays and follows up on mitigation plans and corrective actions for all delays. Raises any areas of concern to the Senior Manager and provides recommendations to reduce operational delays.

Takes responsibility for Emergency Planning and Incident Management. Plans exercises to rehearse emergency procedures in collaboration with Safety and assists in conducting Operational Debriefs following incidents.

Assists in safety and performance investigations, root cause analysis, and corrective actions identification.

Manages reporting staff including selection, development, coaching, performance management and all other people management practices.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirements for this job are acquired through completion of a Degree in Engineering, Computer Science or relevant disciplines and 6 years of related experience in progressively responsible positions.

OTHER REQUIREMENTS:
Advanced leadership, and team building skills to manage direct reports, and to provide guidance to indirect reports including solid knowledge of labour relations, dispute resolution, and related legislation in the context of people management.

Solid knowledge of safety and workplace compliance regulations and legislations.

Excellent communication skills, both written and oral, including ability to effectively communicate technical information in a clear and concise manner.

Solid analytical and problem-solving skills.

Excellent organizational and time management skills, including the ability to prioritize tasks while balancing competing demands.

Effective change management and critical thinking skills.

Solid computer skills in standard office tools including word processing and spreadsheet software and use of web-based systems.

Due to the nature of the 24/7 services, BCRTC provides, there may be times when late or extra hours are required.

*