Production Coordinator

**About CSN Collision Centres**:
CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

**Summary**

The role of the Production coordinator is to take the repair from keys to keys. As a production coordinator you will need to work with all departments within the collision facility to facilitate an efficient repair. Your main role is to ensure an efficient, safe, high-quality finished product.

**Primary Objectives of the Role**
- Orchestrate repair from keys to keys.
- Sense of urgency regarding completion targets.
- Ability to work with moving targets and changing priorities.
- Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput.
- Ensure technician team has what they need to proceed with repairs.
- Plan for scheduled in repairs, being proactive with having corresponding technical staff ready for repair, having parts staged, and paint code/variants selected.
- Work with all departments for efficient flow of repair.
- Thorough Understanding of performance KPI’S (Touch time, Cycle Time)
- Focus on process improvements, to eliminate bottlenecks and barriers.
- Production or Pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion.
- Determine the priority of the repairs, create flow to achieve shop targets.
- Assist with supplements, as per shop policies.
- Ensure all repairs are researched against OEM Procedures, ensure technical staff has documentation for repair to follow.
- Production/Pitch meetings with front end staff to go over all WIP. This is so that front end staff can understand where the repairs are and which vehicles are nearing completion to provide Insurers and customers impactful updates. Or make the team aware of delays that will effect completion target, so that proper communications can be sent to Insurers and customer.
- Engage Estimators with Technical team to improve estimating skills.
- Monitor shop safety
- ensure health and safety guidelines are being followed.
- Monitor shop cleanliness (garbage, boxes, scrap, hazardous materials) ensure being disposed of as per shop policies.
- Quality control between teardown - Body - prep-paint
- reassembly - detail. Ensure repairs are completed as per estimate.
- Part of the scheduling team, balanced scheduling is key to production.
- Ensure vehicle are stored in compound safely, covered and locked as required.
- Highlight opportunities for ARP- Advanced Repair planning.

**Requirements**:
**Job Related Functional Technical Knowledge**:

- Utilize Mitchell Connect and Audatex software
- Understand the flow of repair process in the shop
- In depth understanding of OEM Procedures In depth knowledge of Health and Safety guidelines

**Qualifications, Experience and other requirements**:

- Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment)and knowledge of Information Security PIPEDA
- Utilize Mitchell Connect, Audatex and Nexsyis software.
- 2-3 years of experience working in the automotive and/or collision repair industry
- Valid Class G Driver's License
- Knowledgeable in various Insurance “DRP” practices/guidelines.
- I-CAR training would be an asset
- Be professionally dressed and be a great CSN ambassador. Advance repair planning system experience
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**Personal Attributes**:

- **Organizational skills/Time Management**: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- **Communication style**: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
- **Conflict Management**: Frames discussions positively, takes action to resolve conflict, while minimizing tension
- **Problem solving**: Has a critical thinking approach to problem solve and is a forward thinker
- **Flexible Thinking**: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- **Independent**: Works well in a fast-paced environment, self-motivated, and works independently without close supervision

**On-the-Job Exposure to the following elements: (This section is very critical; shops should add all potential exposures to this section).**
- Fumes
- Dirt
- Chemicals/Toxins
- Hazards
- Heat/Cold
- Noise

**Benefits**
- Supplemental Pay: Bonus, Overtime Pay
- Benefits: Health, dental, life insurance.

**Schedule**:

- 8.5 -hour shift, Monday to Friday

**Career Path: As C