Junior Relationship Coach

**ABOUT US**: Pinnacle of Man, a top personal-development company, helps men enhance their marriages through group-therapy intensive programs. We're hiring a dedicated and empathetic Junior Coach, which requires a fusion of Customer Success Manager (CSM) & Coaching responsibilities to offer the best possible experience for our clients throughout their journey. This is the perfect opportunity for anyone looking to help as much people as possible towards their path of self improvement.

**BENEFITS**: This full-time, 40-hour per week position offers great opportunities for growth, flexible work hours, and the ability to work remotely within a close-knit team that values learning and personal development.

**Responsibilities**:
**1. Community Engagement**
- Moderate the company's Facebook group to ensure a positive and supportive environment.
- Generate positivity posts regularly to keep the group engaged.
- Proactively interact with the Facebook group members.
- Finding new ways to provide value to our customers is always encouraged

**2. Client Management**:

- Ensuring every single client has been taken care of properly (daily)
- Handle potentially challenging refund calls with sensitivity and professionalism.
- Conduct client testimonial calls to gather feedback and success stories.
- Proactively reach out to inactive clients or those who missed onboarding calls.
- Manage premium and challenging client relationships ensuring their needs are met and concerns addressed.

**3. Content Creation & Distribution**:

- Craft a weekly newsletter to be distributed every Monday.
- Develop engaging short video content relevant to the audience.
- Host live group calls two-three times per week (or more).

**4. Coaching**:

- Learn and employ the company's coaching techniques to handle spillover calls.
- Moderate group coaching calls daily.

**5. Administration & Support**:

- Provide tech support to clients in need.
- Share weekly surveys to gather client feedback.
- Review messages for other CSMs, offering guidance where necessary.
- Log into the Josh Hudson FB profile to manage and respond to all DMs.
- Host weekly live message review meetings for CSMs.
- Keep a record of clients attending the group coaching sessions each week.

**Key Performance Indicators (KPIs)**:
Ensuring perfect onboarding for all clients which will result in high client retention and engagement levels within the Facebook group.

Efficiency and accuracy in CRM onboarding reviews.

Positive engagement metrics on positivity posts and weekly newsletters.

Client satisfaction scores from tech support, CLC reviews, and coaching calls.

Number of active and semi-active clients managed.

Subjective feeling from the head of the department that you're responding in timely manner and taking care of all your responsibilities on time.

Attendance and engagement levels in group coaching calls and CLC reviews.

**Required skills**:

- Psychology background or coaching certificate preferred but not mandatory.
- Excellent written and spoken English (fluent/native, small accent -acceptable).
- Computer / Digital literacy.
- Natural ability to give advice based on the program and intuition.
- High empathy and genuine love for helping people. - Organization & management skills.
- Reliability and attention to detail.
- Ability to analyze the root of clients' issues.
- Live chat, customer success or remote work experience preferred (not required).
- Ability to work in US hours.

**To apply, please complete the following steps**:

- Record a 2-minute video introducing yourself, discussing your experience, and explaining why you're the perfect fit for this role. Upload your video to Google Drive, making sure to **enable share with everyone**. Please provide the link as the response to the following screening questions.
- Write a motivational letter addressing the following questions **NOTE: Applications without this motivational letter WILL NOT BE CONSIDERED**:
a. How would you encourage a client to revise a poorly drafted letter to his wife?
b. How would you help a self-centered client understand his wife's behavior?
c. How would you assist a client in navigating a lack of physical intimacy with his wife?
- Make sure to NOT use AI (ChatGPT), we will immediately disqualify you

We look forward to reviewing your submissions and potentially welcoming you to our growing family. Good luck

Pay: $3,020.00-$4,020.00 per month

**Benefits**:

- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have any personal or professional experience dealing with marriages, marriage counseling, divorce etc?
- Have you recorded your 1-2 minute Intro Video? Please paste the link here. Any link will do (Loom, Google Drive, etc)
- do you have any experience that would be of help regarding the Customer Service/Community Management responsibilities?

Work Location: Remote