Customer Service Supervisor

Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years experience, the company operates 13 modern facilities totaling more than 50 million cubic feet. These facilities are strategically located in Quebec, Ontario, Manitoba, Saskatchewan, and Alberta.

**WHY WORK AT CONGEBEC?**
- A growing company that stands out in its field.
- Compensation based on your qualifications and experience and competitive benefits.
- A dynamic, convivial, and stimulating environment.
- Internal University, Education & Training programs
- Many internal benefits and social program's
- **A fun and engaged team environment**

We are currently looking for a Customer Service Supervisor, to join our team in our centralized customer service department. The position in located in Winnipeg, at one of our biggest facilities in Canada.

Reporting to the Operation Manager, the Customer Service Supervisor will have the following main responsibilities:

- Manage, supervise, train and coach the Customer Service team (which includes Customer Service Representatives and Dispatchers).
- Ensure the achievement of the group's objectives and actively participate in the continuous improvement of performance.
- Provide prompt and efficient service, follow up and resolve of problems with internal and external clients.
- Proactively identify issues and implement solutions to achieve a high level of customer satisfaction.
- Assist the employees, as may be needed, with more complex problems that arise.
- Conduct employee performance evaluations, as well as other human resources related duties such as attendance management, performance management, discipline as may be required, etc.
- Work collaboratively with the operations teams of the various warehouses and the sales team to ensure efficient service to customers.
- Prepare and send various reports.
- Oversee the management of major accounts.
- Oversee the accuracy of information for services rendered by the operations.
- Process claims with those involved as needed.
- Perform other related duties/tasks as required.

**EDUCATION AND PROFESSIONAL EXPERIENCE**
- High school or GED equivalent. Post-secondary education in Business Administration or related field is considered an asset. A combination of related education, training and experience may be considered.
- Minimum of seven (7) years of customer service experience.
- Minimum of five (5) years’ experience supervising and managing staff, including the ability to coach, guide and provide direction to others.
- Experience leading a team.
- Experience in logistics and/or warehousing is considered an asset.

**SKILLS AND QUALIFICATIONS REQUIRED**
- Strong interpersonal and client-service skills.
- Ability to work collaboratively in a team setting, develop credibility and build effective relationships at all levels.
- Effective organizational and time management skills.
- Strong ability to manage multiple tasks, adapt to changing priorities and meet strict deadlines.
- Ability to work effectively with a high degree of independence and autonomy and take initiative.
- Strong analytical, problem solving and decision-making skills, with the ability to make appropriate recommendations in complex situations.
- Excellent verbal communication skills, with the ability to articulate sometimes complex information to a variety of audiences.
- Strong ability to maintain attention to detail while working in a fast-paced environment.
- Knowledge of food standards is considered an asset.
- Bilingual in English and French (both spoken and written) is considered an asset.

**COMPETENCIES**
- Leadership and initiative
- Customer service oriented
- Analysis and problem solving
- Capacity to make decisions
- Teamwork and collaboration
- Planning, organizing, and monitoring of work
- Priority management
- Attention to detail
- Communication skills, verbal and written (tact and diplomacy)

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

**CONDITIONS OF EMPLOYMENT**
- Must be legally entitled to work in Canada.
- A Police Information Check (Criminal Record Check) satisfactory to the employer will be required.

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person