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Assistant Outlets Manager

2 weeks ago

Maple, Canada Eagles Nest Golf Club Full time

**TITLE **- **ASSISTANT** **OUTLETS MANAGER**

**STATUS - FULL-TIME**

**REPORTS TO: OUTLETS MANAGER AND/OR DIRECTOR, FOOD & BEVERAGE**

**DESCRIPTION**:

- Assist in overseeing all Front of the House Food & Beverage activities within Eagles Nest Golf Club Inc.
- Implement and maintain quality standards for outlets, including supervision and direction of service staff - under direct supervision of the Outlet Manager
- Work closely with the Outlet Manager to stay current on the facilities events on a daily basis
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the service staff
- Attend and participate in weekly BEO (Banquet Event Meetings) as required
- Schedule and direct staff in their work assignments
- Interact positively with customers
- Demonstrate extensive knowledge of Front of House Food and Beverage etiquette
- Ability to train, service and be creative
- Resolve problems to the satisfaction of involved parties
- Supervise and review service to ensure consistent, superior food service quality
- Maintain profitability of outlet(s) to support overall facility operation
- Communicate goals and objectives and inspire employees to obtain these goals
- Ensure excellent customer service
- This position is classified as safety sensitive, defined in accordance with our fit for duty program

**QUALIFICATIONS**:

- College Diploma - Hospitality focus
- Minimum 4 years in supervisory role
- Experience at properties of similar size and quality
- Thorough knowledge of Front of House Operations
- Ability to work well under pressure and maintain a positive attitude

**ADDITIONAL ASSETS**:

- Ability to adapt to change
- Strong leadership skills
- Instill a guest service attitude in all employees
- Creative problem-solving skills

**Experience**:

- Supervisory: 4 years (required)

Work Location: One location