Assistant Food

2 weeks ago

Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**The Assistant Food & Beverage Outlets Manager will be responsible for**:

- Assisting the F&B Outlets Manager in the day-to-day operations of the Outlets (including the Restaurant, Lounge, Room Service and Starbucks)
- Help to implement and maintain Service Standards and customer relations
- Maintaining a visible presence on the floor and providing support to associates
- Assist in monitoring controls of labour, beverage costs, inventories, productivity and operating within budgeted guidelines
- Assist with menu management
- Effectively communicating with associates using tools, such as development reviews, training, departmental orientation, and departmental meetings
- Taking an active role in training and developing the F&B Associates
- Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
- Other duties as assigned by the Outlets Manager & Director of Operations
- **Must be available to work varied shifts from Monday to Sunday, including mornings, afternoons, nights on weekdays, weekends and public holidays**:

- Minimum 2 years of experience in Food & Beverage, previous supervisory or management experience preferred
- Related experience in Starbucks and or Banquets would be considered an asset
- A Degree or Diploma in Tourism Management, or related field is considered an asset
- Excellent communication, analytical and interpersonal skills
- Ability to work varied shifts including evenings and weekends
- Promotions and marketing experience is considered an asset
- Ability to maintain a high energy level with an outgoing and upbeat personality
- Ability to develop and train associates

Pay: Up to $68,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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